Facilities Assistant in Birmingham

Are you a driven professional seeking to make an impact in Facilities Management? Want to be at the heart of change? We are embarking on an exciting journey packed with ambitious projects and meaningful colleague engagement. This is your chance to make a real impact and be part of something big.

With over fifty years of experience, we have grown to become one of the UK’s leading social housing providers. Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns.

Position: Facilities Assistant

Basis: Permanent & FTC (2 years), Full Time - 37 Hours per week

Location: 4040 Lakeside, B37 7YN (structured work pattern across office sites and welfare areas)

Key Responsibilities:

• Provide support with office-related assistance, resolve day-to-day operational issues, and escalate matters when needed.
• Work to a structured schedule, based at one of our sites between 8:30 AM and 4:30 PM, ensuring everything runs smoothly and colleagues have the support they need.
• Manage and support both Hard and Soft Services across all our office premises, working closely with internal teams and external contractors.
• Create a positive experience for everyone working from our office locations by ensuring the environment is clean, well-maintained, and fully stocked with essentials.

Qualifications and experience:

• Trained or will be trained by IOSH (3-day course).
• Full UK driving licence including business use insurance, to enable you to travel across areas where Citizen operates (Travel expenses are reimbursed each month).
• Must have experience of delivering excellent Customer Service to diverse audiences using a polite and tactful manner with appropriate assertiveness if circumstances become challenging.

What We Offer:

• Innovative Environment: Be part of a forward-thinking organisation that values creativity and innovation.
• Professional Growth: Opportunities for continuous learning and career advancement.
• Collaborative Culture: Work alongside a team of dedicated professionals who support and inspire each other.
• Annual Leave: Annual leave starts at 26 days per year plus bank holidays.
• Annual leave purchase scheme – option to buy up to an additional 5 days per year.
• Enhanced family leave (maternity, paternity and adoption).
• Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match.
• Competitive Salary: We offer a competitive compensation package.
• Health and Wellness: Comprehensive health insurance and wellness programs.
• Work-Life Balance: Flexible working hours and generous leave policies.
• Employee Development: Access to training programs and career development resources.

Company Culture:

We will be an employer of choice and invest in our people. To deliver the best services for our customers we need employees who are passionate, committed and engaged. We will create a culture where every individual feels comfortable and confident to be themselves and the wellbeing of our employees is a priority. Our team is passionate about making a positive impact and driving innovation in facilities management.

We will work together as one team and embrace our Citizen values.

Interview date: 11th February. We welcome applications from all backgrounds and can make reasonable adjustments to support you through the process. Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.

Proud Corporate Member of WISH - The Network for Women Working in Social Housing. Citizen Housing is a Disability Confident Employer. Official Accredited Living Wage Employer.