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- Tasks: Lead a team to advocate for complaints and drive service improvements in health and social care.
- Company: Join Llais, a national body empowering the voices of the Welsh community.
- Benefits: Enjoy 28 days annual leave, competitive salary, flexible working, and NHS pension scheme.
- Why this job: Make a real impact by shaping health services through community engagement and advocacy.
- Qualifications: Experience in leading teams and a passion for public involvement and service improvement.
- Other info: Hybrid role with support for learning Welsh; excellent opportunity for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
As Regional Head of Complaints Advocacy and Engagement, you'll lead our engagement team and complaints advocacy service. You'll use what people tell us to drive service improvements in health and social care. Your role will also support the delivery of Llais' national strategic priorities and the leadership of a national priority topic.
What you’ll do:
- Lead the regional engagement team and complaints advocacy service.
- Oversee regional communications and campaigns with support from our national communications team.
- Use data tools (Customer Relationship Management system, Excel, MS Forms and other Microsoft products) to track and present impact.
- Drive innovation and learning across Wales.
- Champion a national priority topic based on key themes we hear from the public.
Are you passionate about making real change in health and social care? Do you believe in the power of people's voices to shape better services? If so, we want to hear from you!
What you’ll bring:
- Experience of leading diverse teams.
- In depth understanding of engagement or advocacy principles.
- Experience of translating insights into action.
- Passion for public involvement and service improvement.
This is a hybrid role, with both remote and office-based working. Welsh language skills are essential; however, we welcome applications from non-Welsh speakers, with the expectation that the successful candidate will be supported to learn Welsh as part of their development.
About Llais
Llais is a national, independent body set up by the Welsh Government to give the people of Wales a say in how they receive their health and social care services. Everything we do is in line with our values of integrity, working together and being person-driven. We are committed to putting people and communities at the heart of everything we do. Our role is to engage with and listen to the people of Wales. We do this by reaching out to people in their local communities, hearing their views and understanding their experiences of health and social care. We feedback what we hear to decision makers to help shape and influence the services people receive now and in the future.
Benefits
- 28 days annual leave (rising to 34 days with length of service) plus statutory holidays – pro rata for part time employees.
- Competitive salary.
- Flexible working.
- Automatic membership of the NHS pension scheme.
Regional Head of Complaints Advocacy and Engagement employer: Citizen Voice Body for Health and Social Care Wales (operating name Llais)
Contact Detail:
Citizen Voice Body for Health and Social Care Wales (operating name Llais) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Head of Complaints Advocacy and Engagement
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its values. We want to see how you align with our mission at Llais, so think about how your experiences can contribute to our goals in health and social care.
✨Tip Number 3
Showcase your passion! When you get the chance to speak with us, let your enthusiasm for public involvement and service improvement shine through. We love candidates who are genuinely excited about making a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for candidates who are ready to engage and advocate for change.
We think you need these skills to ace Regional Head of Complaints Advocacy and Engagement
Some tips for your application 🫡
Show Your Passion: Make sure to express your passion for public involvement and service improvement in your application. We want to see how your values align with ours and how you can contribute to making real change in health and social care.
Highlight Relevant Experience: When detailing your experience, focus on leading diverse teams and any advocacy or engagement work you've done. We’re looking for specific examples that demonstrate your ability to translate insights into action.
Be Data Savvy: Since you'll be using data tools like Excel and CRM systems, mention any relevant experience you have with these tools. Show us how you’ve used data to track impact and drive improvements in previous roles.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Citizen Voice Body for Health and Social Care Wales (operating name Llais)
✨Know Your Stuff
Make sure you understand the principles of engagement and advocacy inside out. Familiarise yourself with Llais' mission and values, and be ready to discuss how your experience aligns with their goals. This shows you're not just interested in the role, but also in making a real impact.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led diverse teams in the past. Think about specific challenges you faced and how you overcame them. This will demonstrate your ability to lead the regional engagement team effectively and inspire confidence in your leadership style.
✨Data is Key
Since the role involves using data tools like CRM systems and Excel, brush up on your data presentation skills. Be ready to discuss how you've used data to drive service improvements before. Maybe even bring a sample report or two to showcase your analytical skills!
✨Passion for Change
Express your genuine passion for public involvement and service improvement during the interview. Share personal stories or experiences that highlight your commitment to making a difference in health and social care. This will resonate well with the interviewers and show that you’re the right fit for their mission.
