At a Glance
- Tasks: Support and advocate for individuals making complaints about health and social care services.
- Company: Join Llais, the independent voice for health and social care in Wales.
- Benefits: Enjoy 28 days annual leave, NHS pension, and access to counselling services.
- Other info: Hybrid role with opportunities for personal growth and diverse perspectives.
- Why this job: Make a real difference by empowering voices to shape health services.
- Qualifications: Passion for advocacy and strong communication skills; Welsh language is a plus.
The predicted salary is between 40559 - 48841 £ per year.
Be part of Llais and help us to raise the power and influence of people’s voices to shape health and social care services to meet everyone's needs. Llais is a national, independent body set up by the Welsh Government to give the people of Wales a say in how they receive their health and social care services. Everything we do is in line with our values of integrity, working together and being person driven. We are committed to putting people and communities at the heart of everything we do.
Our role is to engage with and listen to the people of Wales. We do this by reaching out to people in their local communities, hearing their views and understanding their experiences of health and social care. We feedback what we hear to decision-makers to help shape and influence the services people receive now and in the future.
Location: Gwent
Band & Salary: Band 6, £40,559.00 - £48,841.00
Contract Type: Maternity Cover
Hours: 37.5
This is a hybrid role, with both remote and office-based working. The ability to communicate in Welsh is desirable.
What you’ll do:
- Plan, develop and provide independent support and advocacy for people who wish to make a complaint about care or treatment received:
- from or on behalf of the NHS
- from or on behalf of Local Authority Social Care services
- from a regulated social care service provider
- Enable people to complain in a way that best meets their communication needs.
- Act as a catalyst for change and to encourage learning from complaints.
- Contribute to learning and development of staff in the NHS, Social Care services and other organisations who deal with Health and Social Services user concerns and complaints.
The post holder will be responsible for:
- Complaints advocacy
- Trends analysis of complaints
- Monitoring Health and Social Care services performance against the recommendations made as a result of complaints.
Working for our organisation:
We are looking for passionate and capable people from all walks of life who bring different lived experiences that will help change the way we think. We are looking for applications from diverse candidates who can bring fresh skills, lived experiences and perspectives to our work.
Llais provides staff with a full range of benefits including:
- 28 days annual leave (rising to 34 days with length of service) plus statutory holidays – pro rata for part time employees
- Automatic membership of the NHS pension scheme
- Access to the Employee Assistance Programme, including our confidential counselling service
A full job description and person specification are attached to this advert, please review this prior to submitting your application. We welcome applications in Welsh and English.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Complaints Advocate in Cwmbran employer: Citizen Voice Body for Health and Social Care Wales (operating name Llais)
Llais is an exceptional employer dedicated to empowering the voices of individuals in health and social care across Wales. With a strong commitment to integrity and collaboration, we offer a supportive work culture that values diverse perspectives and experiences. Employees benefit from generous annual leave, access to the NHS pension scheme, and opportunities for professional growth, all while making a meaningful impact in their communities from our Cwmbran location.
Contact Details:
Citizen Voice Body for Health and Social Care Wales (operating name Llais) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Advocate in Cwmbran
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We think you need these skills to ace Complaints Advocate in Cwmbran
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Citizen Voice Body for Health and Social Care Wales (operating name Llais).
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Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Citizen Voice Body for Health and Social Care Wales (operating name Llais). This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Citizen Voice Body for Health and Social Care Wales (operating name Llais)
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Citizen Voice Body for Health and Social Care Wales (operating name Llais)’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
