At a Glance
- Tasks: Support and advocate for individuals making complaints about health and social care services.
- Company: Join Llais, the independent voice for health and social care in Wales.
- Benefits: Enjoy 28 days annual leave, flexible working, and NHS pension scheme.
- Other info: Hybrid role with opportunities for personal growth and diverse perspectives.
- Why this job: Make a real impact by empowering voices to shape better health services.
- Qualifications: Passion for advocacy and strong communication skills; Welsh language is a plus.
The predicted salary is between 40559 - 48841 £ per year.
Be part of Llais and help us to raise the power and influence of people’s voices to shape health and social care services to meet everyone's needs. Llais is a national, independent body set up by the Welsh Government to give the people of Wales a say in how they receive their health and social care services. Everything we do is in line with our values of integrity, working together and being person driven. We are committed to putting people and communities at the heart of everything we do.
Our role is to engage with and listen to the people of Wales. We do this by reaching out to people in their local communities, hearing their views and understanding their experiences of health and social care. We feedback what we hear to decision-makers to help shape and influence the services people receive now and in the future.
Job Overview:
- Band & Salary: Band 6, £40,559.00 - £48,841.00
- Contract Type: Maternity Cover
- Hours: 37.5
- This is a hybrid role, with both remote and office-based working.
- The ability to communicate in Welsh is desirable.
Are you passionate about making real change in health and social care? Do you believe in the power of people’s voices to shape better services? If so, we want to hear from you!
What you’ll do:
- Plan, develop and provide independent support and advocacy for people who wish to make a complaint about care or treatment received from or on behalf of the NHS, Local Authority Social Care services or a regulated social care service provider.
- Enable people to complain in a way that best meets their communication needs.
- Act as a catalyst for change and to encourage learning from complaints.
- Contribute to learning and development of staff in the NHS, Social Care services and other organisations who deal with Health and Social Services user concerns and complaints.
Post holder responsibilities:
- Complaints advocacy.
- Trends analysis of complaints.
- Monitoring Health and Social Care services performance against the recommendations made as a result of complaints.
- Training.
- The post holder will also need to have the ability to travel.
Working for our organisation:
We are looking for passionate and capable people from all walks of life who bring different lived experiences that will help change the way we think. We are looking for applications from diverse candidates who can bring fresh skills, lived experiences and perspectives to our work.
Benefits:
- 28 days annual leave (rising to 34 days with length of service) plus statutory holidays – pro rata for part time employees.
- Competitive salary.
- Flexible working.
- Automatic membership of the NHS pension scheme.
- Access to the Employee Assistance Programme, including our confidential counselling service.
If you are up for the challenge and want to be an important part of making a real difference to health and social care services in Wales, we want to hear from you. If you have any queries or wish to discuss this post, please contact: Sue.Irlam, Sue.Irlam@llaiscymru.org
Complaints Advocate in Bangor employer: Citizen Voice Body for Health and Social Care Wales (operating name Llais)
Llais is an exceptional employer dedicated to empowering the voices of individuals in health and social care across Wales. With a strong commitment to integrity and collaboration, we offer a supportive work culture that values diverse perspectives and fosters personal growth through training and development opportunities. Our hybrid working model, competitive salary, and generous leave entitlements make Llais an attractive place for those passionate about making a meaningful impact in their communities.
Contact Details:
Citizen Voice Body for Health and Social Care Wales (operating name Llais) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Advocate in Bangor
✨Tip Number 1
Network like a pro! Reach out to people in the health and social care sector, especially those connected to Llais. A friendly chat can open doors and give you insights that might just land you that Complaints Advocate role.
✨Tip Number 2
Prepare for the interview by understanding Llais's mission and values. Show us how your passion for advocacy aligns with our goal of amplifying people's voices in health and social care. We love candidates who resonate with our ethos!
✨Tip Number 3
Practice your communication skills! As a Complaints Advocate, you'll need to convey complex information clearly. Try mock interviews with friends or family to refine your approach and boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team at Llais and making a difference in health and social care.
We think you need these skills to ace Complaints Advocate in Bangor
Some tips for your application 🫡
Know the Role:Before you start writing, make sure you really understand what a Complaints Advocate does. Dive into the job description and think about how your skills and experiences align with the responsibilities. This will help you tailor your application to show us why you're the perfect fit!
Be Person-Driven:Since we value being person-driven, make sure your application reflects this. Share examples of how you've engaged with people or communities in the past. Show us that you’re passionate about advocating for others and making a real difference in health and social care.
Keep it Clear and Concise:When writing your application, clarity is key! Use straightforward language and avoid jargon. We want to see your personality shine through, so keep it engaging but to the point. Remember, less is often more!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss any important details. Plus, it shows us you’re keen on joining our team at Llais!
How to prepare for a job interview at Citizen Voice Body for Health and Social Care Wales (operating name Llais)
✨Know Your Stuff
Before the interview, make sure you thoroughly understand Llais and its mission. Familiarise yourself with their values of integrity, collaboration, and being person-driven. This will help you align your answers with what they stand for.
✨Showcase Your Advocacy Skills
As a Complaints Advocate, you'll need to demonstrate your ability to support and empower individuals. Prepare examples from your past experiences where you've successfully advocated for someone or resolved a conflict, highlighting your communication skills and empathy.
✨Prepare for Scenario Questions
Expect questions that assess how you'd handle specific complaints or challenging situations. Think through potential scenarios related to health and social care, and be ready to discuss your approach to resolving them while keeping the person's needs at the forefront.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the role or the organisation. This shows your genuine interest in the position and helps you gauge if Llais is the right fit for you. Consider asking about their current initiatives or how they measure success in advocacy.
