Trade Engineer - Plumber

Job Title: Trade Engineer – Plumber

Salary £36,785 Plus OTE

Position: Permanent, full time, 37 Hours per week plus Out of Hours

Location: Birmingham

We are brave, we are ambitious, we are honest, and we are Citizen!

Citizen housing’s social purpose is to provide homes that are a foundation for life. As a trade engineer within the reactive repairs department one of the key roles for these opportunities is to engage in high levels of customer service as well as offering your trade experience and knowledge to our wide range of diverse customers.

If you feel that you can offer this type of customer focussed service, then we would love to hear from you.

In housing you can make a real difference, the role of Plumber will involve:

• Providing excellent customer service
• Carrying out repairs in a customer’s home
• Working with a Supervisor and planner to meet appointments for repairs.
• Managing your van stock levels
• Always remaining professional representing Citizen

As Plumber we need you to have:

• A qualification in your trade (City & Guilds or NVQ2)
• Full driving licence
• Be a good communicator with a friendly approach.
• The right attitude for excellent customer service

We would be really excited if you have:

• Experience of using a PDA to receive and complete jobs.
• Previous Health & Safety experience
• Previous experience working for a social housing provider.

Our people are everything and we offer:

• Fully stocked company vehicle provided for business use only.
• Fuel card and any parking costs are covered by supplied parking permits.
• £35 monthly tool allowance
• Power tools provided and PAT checked regularly for safety.
• Citizen uniform and PPE supplied.
• Additional bolt on to salary for OOH 
• All mandatory Health & Safety training provided to include additional training as requested relevant to your role.
• Annual leave starts at 25 days per year, increasing with length of service.
• Enhanced family leave
• Company Pension – Citizen match up to 10%

Here at Citizen, our purpose is to provide homes that are a foundation for life.

With over fifty years of experience, we have grown to be one of the UK’s most trusted social housing providers, Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns.

There are some fundamental challenges people in our communities’ face, and we want to be an organisation which can help them deal with these. So, we are working to solve some of the most pressing issues around housing and homelessness.

We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse or neglect.

We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse or neglect.  As part of our recruitment process, we carry out robust safeguarding checks.

This post is subject to a Basic DBS check (Disclosure and Barring Service).

Further information on our selection process and Equality and Diversity commitment can be found at www.citizenhousing.org.uk

Closing date: Friday 11th July 2025

Interview date: To be confirmed, based on availability

Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time.  We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.