At a Glance
- Tasks: Lead a team to enhance community services and support residents in Birmingham.
- Company: Join Citizen, a leading social housing provider with over 50 years of experience.
- Benefits: Enjoy competitive salary, generous leave, health insurance, and professional development opportunities.
- Other info: Flexible working hours and a supportive, collaborative culture await you.
- Why this job: Make a real difference in communities while developing your leadership skills.
- Qualifications: Experience in housing or customer service, strong leadership, and a passion for community engagement.
The predicted salary is between 46877 - 46877 £ per year.
Exciting new role at Citizen! Are you a passionate housing professional looking to make a real difference? Do you enjoy working with communities and ensuring positive outcomes for residents and customers? If so, we'd love to hear from you. This is an excellent opportunity for someone with a background in delivering and leading a customer focused service across Citizens communities. With over fifty years of experience, we have grown to become one of the UK’s leading social housing providers. Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns.
Position: Neighbourhood Services Assistant Team Leader
Salary: £46,877 per year
Location: Birmingham, 4040 Lakeside, B37 7YN
Hours: Permanent, Monday - Friday, 37 Hours Per Week
Key responsibilities include:
- Plan, allocate, and coordinate daily and weekly workloads for the neighbourhood services assistant team to ensure efficient service delivery.
- Provide day to day supervision, guidance, and support to neighbourhood services assistants, ensuring clarity of expectations and consistent working practices.
- Coordinate neighbourhood services assistant support for tenancy management, including tenancy condition checks, low level enforcement administration, and neighbourhood improvement activities.
- Support customer involvement activities and engagement events that contribute to safer, stronger neighbourhoods.
- Oversee the effective use of systems and processes to support neighbourhood operations, reporting, and budget monitoring.
- Support the Neighbourhood Services Manager with operational planning, reporting, and service improvement initiatives.
- Ensure neighbourhood services assistants maintain accurate records, case notes, and system updates to support compliance and reporting.
Qualifications and experience:
- Experience working in a housing, neighbourhood, or customer facing service environment.
- Basic understanding of social housing operations and tenancy management.
- Strong leadership skills with the ability to motivate, support, and guide others to achieve high performance.
- Strong customer service ethos with the ability to lead by example.
- Ideally NVQ Level 3 or equivalent experience.
- CIH (Certificate In Housing) qualification or willing to work towards. (Desirable)
- Full UK driving licence.
What We Offer:
- Innovative Environment: Be part of a forward-thinking organization that values creativity and innovation.
- Professional Growth: Opportunities for continuous learning and career advancement.
- Collaborative Culture: Work alongside a team of dedicated professionals who support and inspire each other.
- Benefits:
- Annual Leave: Annual leave starts at 26 days per year plus bank holidays.
- Annual leave purchase scheme option to buy up to an additional 5 days per year.
- Enhanced family leave (maternity, paternity and adoption).
- Organisational sick pay.
- Generous Pension Scheme: The option to contribute 4%, 6% or up to 10% which Citizen will match.
- Competitive Salary: We offer a competitive compensation package.
- Health and Wellness: Comprehensive health insurance and wellness programs.
- Work-Life Balance: Flexible working hours and generous leave policies.
- Employee Development: Access to training programs and career development resources.
Company Culture: We will be an employer of choice and invest in our people. To deliver the best services for our customers we need employees who are passionate, committed and engaged. We will create a culture where every individual feels comfortable and confident to be themselves and the wellbeing of our employees is a priority. Our team is passionate about making a positive impact and driving innovation in housing. We will work together as one team and embrace our Citizen values.
This post is subject to a Basic DBS check (Disclosure and Barring Service). Closing date: 16th November 2026. Interview date: 26th November 2026. We welcome applications from all backgrounds and can make reasonable adjustments to support you through the process. Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.
Neighbourhood Services Assistant Team Leader - Birmingham, West Midlands, United Kingdom in Rowley Regis employer: Citizen Housing
As a Senior Manager in Risk and Business Management at our Birmingham location, you will join a dynamic team that values bravery, ambition, and honesty. We offer a supportive work culture with flexible hybrid working arrangements, competitive salary, and opportunities for professional growth, all while being part of an organisation recognised for its outstanding governance in the social housing sector.
