At a Glance
- Tasks: Support M&E Team Managers in delivering high-quality service and maintenance contracts.
- Company: Join a leading social housing provider with over 50 years of experience.
- Benefits: Enjoy 26 days annual leave, flexible hours, and comprehensive health insurance.
- Other info: Collaborative culture with opportunities for professional growth and innovation.
- Why this job: Make a real impact ensuring safe homes for diverse communities.
- Qualifications: Understanding of gas/electric legislation and experience in contract management.
The predicted salary is between 40500 - 49500 £ per year.
Reporting to the Electrical Contracts Manager, you will support M&E Team Managers in the planning, scheduling, and successful delivery of service, installation, repair, and maintenance contracts, ensuring high standards of quality, performance, and compliance. Assist in the supervision and coordination of external contractors, helping to ensure effective operational delivery and adherence to contractual requirements. Manage and monitor remedial works, ensuring issues are accurately recorded, progressed, and completed within agreed timescales. Provide accurate compliance and performance data to the Compliance Hub, supporting Statutory Compliance Officers in meeting statutory, regulatory, and organisational requirements.
Key Responsibilities:
- Providing clear and effective contract support to the managers of both the gas and electric teams.
- Ensuring effective allocation of contractual resources, compliance with regulation and legislation applicable to the organisations residential stock through the demonstration of planning and programming skills.
- Supporting the procurement, delivery, and management of robust servicing, maintenance and repair contracts.
- Ensuring Citizen has effective policies, procedures, and systems in place to comply with all regulation and legislation applicable to building safety.
- Ensuring that programmes are in place so that all policies and procedures are reviewed and updated regularly.
- Managing the collection of data to ensure that our business information complies with all legal and regulatory requirements.
Qualifications and experience:
- An understanding of either Gas legislation/regulation, electric legislation/regulation or both.
- An understanding of Safety legislation and best practice associated with residential accommodation and social housing.
- Experience in supporting a contracts management team in their management of contractors delivering technical work to our housing stock.
- Experience of managing a programme of risk assessment and safety inspection processes and procedures across residential housing portfolios.
- Experience of supporting a team and delivering efficiencies through effective use of new technology and systems/processes.
We would be really excited if you have:
- Experience of working with data management systems for building safety compliance including report writing.
- Experience of working with other areas of compliance ie Fire and/or asbestos.
- Understanding of the strategic issues related to affordable housing, including the role of Local Authorities and relevant regulatory bodies.
What We Offer:
- Innovative Environment: Be part of a forward-thinking organization that values creativity and innovation.
- Professional Growth: Opportunities for continuous learning and career advancement.
- Collaborative Culture: Work alongside a team of dedicated professionals who support and inspire each other.
Benefits:
- Annual Leave: Annual leave starts at 26 days per year plus bank holidays.
- Annual leave purchase scheme - option to buy up to an additional 5 days per year.
- Enhanced family leave (maternity, paternity and adoption).
- Organisational sick pay.
- Generous Pension Scheme - The option to contribute 4%, 6% or up to 10% which Citizen will match.
- Health and Wellness: Comprehensive health insurance and wellness programs.
- Work-Life Balance: Flexible working hours and generous leave policies.
- Employee Development: Access to training programs and career development resources.
Company Culture:
We will be an employer of choice and invest in our people. To deliver the best services for our customers we need employees who are passionate, committed and engaged. We will create a culture where every individual feels comfortable and confident to be themselves and the wellbeing of our employees is a priority. Our team is passionate about making a positive impact and driving innovation.
Stay Connected: Follow us on social media to stay updated on our latest news and opportunities.
Closing date: 22nd September 2026. Interview date: w/c 5th October 2026. We welcome applications from all backgrounds and can make reasonable adjustments to support you through the process. Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.
Contracts Officer- Mechanical & Electrical - 4040 Lakeside, Solihull Parkway in Newtown employer: Citizen Housing
As a Senior Manager in Risk and Business Management at our Birmingham location, you will join a dynamic team that values bravery, ambition, and honesty. We offer a supportive work culture with flexible hybrid working arrangements, competitive salary, and opportunities for professional growth, all while being part of an organisation recognised for its outstanding governance in the social housing sector.
