Neighbourhood Officer in Coventry

Exciting Career Opportunity at Citizen! Are you a driven professional seeking to make an impact in Housing? With over fifty years of experience, we have grown to be one of the UK's most trusted social housing providers, Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns.

Fixed Term: 9 months

Location: Coventry

Hours: 37

Mobile Working

Key Responsibilities:

• Overseeing tenancy management and estate issues.
• Dealing with Anti-Social behaviour from minor reports to serious cases and actively be involved in multi-agency work to resolve issues.
• Dealing with sensitive safeguarding matters.
• Carrying out regular block and estate inspections.
• Involvement in the management of new build properties for all tenancy management issues.
• Conducting tenancy reviews for all properties within the allocated patch.
• Reviewing service charges and depreciation.

Qualifications and experience:

• Ability to carry out interviews to discuss sensitive customer issues.
• Excellent I.T Skills.
• Ability to develop successful professional relationships with partners to achieve positive outcomes.
• Willingness and ability to work flexibly and to attend meetings and other events outside normal business hours to meet the needs of the service.
• Ability to adapt positively to change, be resilient to challenges, obstacles, and handling conflict.
• Highly self-motivated, able to act with integrity and show drive and enthusiasm.
• Current driving licence and access to a car.
• Experience working with a Social Housing Provider or similar customer facing role (Desirable).
• Ability to be innovative and look for ways to improve customer experience (Desirable).

Manager's Quote: Our Coventry Neighbourhoods teams manage around 19,000 customer homes within Coventry and surrounding areas. As Neighbourhood Officer, you will be responsible for the tenancy management of a patch within a geographical area.

What We Offer:

• Innovative Environment: Be part of a forward-thinking organization that values creativity and innovation.
• Professional Growth: Opportunities for continuous learning and career advancement.
• Collaborative Culture: Work alongside a team of dedicated professionals who support and inspire each other.
• Competitive benefits: Annual leave purchase scheme – option to buy up to an additional 5 days per year, annual leave starts at 25 days per year plus bank holidays, enhanced family leave (maternity, paternity and adoption), organisational sick pay, generous pension scheme – the option to contribute 4%, 6% or up to 10% which Citizen will match, life cover of three times your annual salary if you join the pension scheme.

Health and Wellbeing:

• We provide IT and Home Office equipment to support hybrid working.
• Occupational Health EAP – a 24/7 telephone counselling service providing free, confidential advice.
• Cashback scheme – cashback on optical, dental, prescriptions and a range of other medical costs.
• Access to Citizen's Wellbeing initiatives and Wellbeing platform.

Learning and Development:

• Extensive learning and development opportunities.
• Opportunity to study for a professional qualification.
• Opportunity to join the Staff Consultative Forum and EDI Forum.

Here at Citizen, our purpose is to provide homes that are a foundation for life. We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse or neglect. As part of our recruitment process, we carry out robust safeguarding checks. This post is subject to a Basic DBS check (Disclosure and Barring Service).

Closing date: 23rd June 2025

Interview date: 30th June 2025

Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.