Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage tenancies, resolve estate issues, and tackle anti-social behaviour in diverse communities.
- Company: Join Citizen, a leading social housing provider with over 50 years of experience.
- Benefits: Enjoy competitive salary, generous leave, health insurance, and professional development opportunities.
- Why this job: Make a real difference in people's lives while working in a supportive and inclusive team.
- Qualifications: Strong communication skills, IT proficiency, and a clean driving licence required.
- Other info: Flexible working hours and a culture that prioritises employee wellbeing.
The predicted salary is between 30000 - 40000 £ per year.
Exciting Career Opportunity at Citizen! Are you a driven professional seeking to make an impact in housing? With over fifty years of experience, we have grown to become one of the UK's leading social housing providers. Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns.
Position: Neighbourhood Officer
Salary: £36,149
Location: Coventry / Hybrid (Mobile Worker - Manage patch based)
Basis: Monday - Friday, 37 Hours, Permanent
Key Responsibilities:
- Oversee tenancy management and estate issues.
- Deal with Anti-Social behaviour from minor reports to serious cases, and actively be involved in multi-agency work to resolve issues.
- Deal with sensitive safeguarding matters.
- Carry out regular block and estate inspections.
- Involve in the management of new build properties for all tenancy management issues.
- Conduct tenancy reviews for all properties within the allocated patch.
Qualifications and experience:
- Ability to carry out interviews to discuss sensitive customer issues.
- Excellent I.T Skills.
- Ability to develop successful professional relationships with partners to achieve positive outcomes.
- Willingness and ability to work flexibly and to attend meetings and other events outside normal business hours to meet the needs of the service.
- Ability to adapt positively to change, be resilient to challenges, obstacles, and handling conflict.
- Highly self-motivated, able to act with integrity and show drive and enthusiasm.
- Current clean driving licence and access to a car.
What We Offer:
- Innovative Environment: Be part of a forward-thinking organization that values creativity and innovation.
- Professional Growth: Opportunities for continuous learning and career advancement.
- Collaborative Culture: Work alongside a team of dedicated professionals who support and inspire each other.
- Benefits:
- Annual Leave: Annual leave starts at 26 days per year plus bank holidays.
- Annual leave purchase scheme – option to buy up to an additional 5 days per year.
- Enhanced family leave (maternity, paternity and adoption).
- Organisational sick pay.
- Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match.
- Competitive Salary: We offer a competitive compensation package.
- Health and Wellness: Comprehensive health insurance and wellness programs.
- Work-Life Balance: Flexible working hours and generous leave policies.
- Employee Development: Access to training programs and career development resources.
Company Culture: We will be an employer of choice and invest in our people. To deliver the best services for our customers we need employees who are passionate, committed and engaged. We will create a culture where every individual feels comfortable and confident to be themselves and the wellbeing of our employees is a priority. Our team is passionate about making a positive impact and driving innovation in housing. We will work together as one team and embrace our Citizen values.
This post is subject to a Basic DBS check (Disclosure and Barring Service).
Closing date: 20th February 2026
Interview date: 25th February 2026 (to be confirmed based on availability)
We welcome applications from all backgrounds and can make reasonable adjustments to support you through the process. Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.
Neighbourhood Officer in Leicester employer: Citizen Housing
Contact Detail:
Citizen Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Officer in Leicester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Citizen and their values. This will help you connect your experiences to what they care about, showing that you're not just another candidate.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills can tackle the specific challenges mentioned in the job description, like dealing with anti-social behaviour.
✨Tip Number 3
Show your passion! When you’re in the interview, let your enthusiasm for making a difference in housing shine through. Talk about why you want to be a Neighbourhood Officer and how you can contribute to creating safe and secure estates.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Neighbourhood Officer in Leicester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Neighbourhood Officer role. We want to see how you can make a real impact in housing, so don’t hold back!
Showcase Your People Skills: Since this role involves dealing with sensitive customer issues and building relationships, let us know about your experience in managing conflicts and working collaboratively. We love candidates who can connect with diverse communities!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your passion for making a difference shines through!
Apply Through Our Website: Don’t forget to submit your application via our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Citizen.
How to prepare for a job interview at Citizen Housing
✨Know Your Stuff
Before the interview, make sure you understand Citizen's mission and values. Familiarise yourself with their approach to tenancy management and community engagement. This will help you demonstrate your passion for making a positive impact in housing.
✨Showcase Your Skills
Prepare examples that highlight your ability to handle sensitive customer issues and manage anti-social behaviour. Think of specific situations where you've successfully resolved conflicts or built professional relationships, as these are key aspects of the Neighbourhood Officer role.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and adaptability. Practice responding to hypothetical scenarios related to tenancy management or safeguarding matters. This will show your ability to think on your feet and handle real-life challenges.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready about the team culture or ongoing projects at Citizen. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.
