At a Glance
- Tasks: Lead a team to tackle anti-social behaviour and enhance community safety.
- Company: Join Citizen, a leading social housing provider with over 50 years of experience.
- Benefits: Enjoy 26 days annual leave, health insurance, and a generous pension scheme.
- Other info: Collaborative culture focused on employee wellbeing and professional growth.
- Why this job: Make a real difference in communities while developing your leadership skills.
- Qualifications: Experience in managing ASB cases and strong leadership abilities required.
The predicted salary is between 56385 - 56385 £ per year.
Are you a passionate housing professional looking to make a real difference? Do you enjoy working with communities and ensuring positive outcomes for residents and customers? If so, we'd love to hear from you. This is an excellent opportunity for someone with a background in delivering and leading in a high-quality Anti-Social Behaviour (ASB) service across Citizen's communities.
With over fifty years of experience, we have grown to become one of the UK's leading social housing providers. Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns.
Position: Safer Neighbourhoods Team Leader
Salary: £56,385 per year
Location: Birmingham, 4040 Lakeside, B37 7YN
Hours: Permanent, Monday – Friday, 37 Hours Per Week
Responsibilities:
- Lead and manage the Safer Neighbourhood Officers, ensuring clear expectations, effective supervision, and high-quality case management and tenancy enforcement.
- Provide expert guidance on complex or high risk ASB cases, supporting consistent and lawful practice across the team.
- Ensure all ASB casework is accurately recorded, progressed within agreed timescales, and supported by appropriate evidence and documentation.
- Authorise and oversee the use of ASB enforcement tools (e.g. Injunctions and possession action) and attend court where required.
- Promote and support community reassurance and safety initiatives.
- Represent Citizen at multi-agency meetings such as case conferences working collaboratively with police, local authorities, safeguarding teams, and community partners.
- Use performance data, resident feedback, and case insights to inform operational decisions and contribute to service improvement discussions.
Qualifications and experience:
- Experience managing or leading ASB or neighbourhood casework within housing, local authority, policing, or community safety settings.
- Strong understanding of the Anti-Social Behaviour, the new Crime and Policing Act 2026 and related enforcement tools.
- Evidence of continuous professional development related to housing, community safety, ASB, or neighbourhood management.
- Strong leadership skills with the ability to motivate, support, and develop staff.
- Training in safeguarding, risk management, or trauma informed practice (or willingness to undertake).
- Formal ASB, housing law, or enforcement related training (desirable).
- CIH (Certificate In Housing) qualification or willing to work towards.
- Full UK driving licence.
What We Offer:
- Innovative Environment: Be part of a forward-thinking organization that values creativity and innovation.
- Professional Growth: Opportunities for continuous learning and career advancement.
- Collaborative Culture: Work alongside a team of dedicated professionals who support and inspire each other.
Benefits:
- Annual Leave: Annual leave starts at 26 days per year plus bank holidays.
- Annual leave purchase scheme – option to buy up to an additional 5 days per year.
- Enhanced family leave (maternity, paternity and adoption).
- Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match.
- Health and Wellness: Comprehensive health insurance and wellness programs.
- Employee Development: Access to training programs and career development resources.
Company Culture: We will be an employer of choice and invest in our people. To deliver the best services for our customers we need employees who are passionate, committed and engaged. We will create a culture where every individual feels comfortable and confident to be themselves and the wellbeing of our employees is a priority. We will work together as one team and embrace our Citizen values.
This post is subject to a Basic DBS check (Disclosure and Barring Service).
Closing date: Midday 12th October 2026
Interview date: W/C 19th October 2026
We welcome applications from all backgrounds and can make reasonable adjustments to support you through the process. Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.
Safer Neighbourhoods Team Leader in Birmingham employer: Citizen Housing
As a Senior Manager in Risk and Business Management at our Birmingham location, you will join a dynamic team that values bravery, ambition, and honesty. We offer a supportive work culture with flexible hybrid working arrangements, competitive salary, and opportunities for professional growth, all while being part of an organisation recognised for its outstanding governance in the social housing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Safer Neighbourhoods Team Leader in Birmingham
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Citizen Housing.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Citizen Housing!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Citizen Housing, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Citizen Housing or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Safer Neighbourhoods Team Leader in Birmingham
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Citizen Housing:Before hitting send, make sure to tailor your application specifically to Citizen Housing! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Citizen Housing
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
