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- Tasks: Analyse data to improve repairs and maintenance services for customers.
- Company: Join a forward-thinking organisation focused on innovation and collaboration.
- Benefits: Enjoy 26 days annual leave, health insurance, and a generous pension scheme.
- Why this job: Make a real impact by enhancing customer experiences through data-driven insights.
- Qualifications: Experience in customer-focused services and strong analytical skills required.
- Other info: Dynamic team culture with opportunities for professional growth and development.
The predicted salary is between 37595 - 37595 £ per year.
This role, within our Maintenance Operations directorate and reporting to the Operations Manager (Planning, Performance & Process), is central to enhancing the repairs and maintenance service for our customers. The post holder will interrogate systems and analyse large data sets to identify opportunities for service improvement, lead process reviews and redesign, and work collaboratively with operational teams to ensure repairs are delivered efficiently and effectively. By using insights to drive a performance-focused culture, the role will help shape innovative solutions that improve the customer experience and service outcomes.
Key Responsibilities:
- Work closely with teams across the business to find ways to improve our repairs service and make a real difference for our customers.
- Use data and insights to help teams work more efficiently, deploy resources effectively, and achieve outstanding results.
- Help shape and maintain systems and processes that are clear, robust, and make day-to-day work easier for everyone.
- Foster a culture of honesty, transparency, and continuous improvement, celebrating successes and learning from challenges.
- Support projects and initiatives that boost productivity, quality, and the overall customer experience.
- Encourage collaboration, share ideas, and have open conversations to make lasting improvements.
- Translate complex data into clear insights that help teams make informed decisions and take action.
Qualifications and experience:
- Experience delivering customer-focused services in maintenance or social housing.
- Experience using scheduling and housing management systems.
- Strong numeracy, literacy, and data analysis skills to inform decisions and track performance.
- Excellent communicator and collaborator, able to work with diverse stakeholders.
- Ambitious, innovative, and results-driven, with critical thinking and problem-solving skills.
- Self-motivated, organised, and committed to continuous professional development, including working towards CIH Level 4.
What We Offer:
- Innovative Environment: Be part of a forward-thinking organization that values creativity and innovation.
- Professional Growth: Opportunities for continuous learning and career advancement.
- Collaborative Culture: Work alongside a team of dedicated professionals who support and inspire each other.
Benefits:
- Annual Leave: Annual leave starts at 26 days per year plus bank holidays.
- Enhanced family leave (maternity, paternity and adoption).
- Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match.
- Health and Wellness: Comprehensive health insurance and wellness programs.
- Employee Development: Access to training programs and career development resources.
We welcome applications from all backgrounds and can make reasonable adjustments to support you through the process. Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.
Planning Performance and Process Analyst in Birmingham employer: Citizen Housing
Contact Detail:
Citizen Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planning Performance and Process Analyst in Birmingham
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and any news. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your skills in data analysis and process improvement can directly benefit their operations. Use specific examples from your past experiences to illustrate your points.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows you’re proactive and keen on the opportunity!
We think you need these skills to ace Planning Performance and Process Analyst in Birmingham
Some tips for your application 🫡
Show Your Passion for Improvement: When writing your application, let us see your enthusiasm for enhancing services. Share examples of how you've used data to drive improvements in previous roles, especially in maintenance or social housing.
Be Clear and Concise: We love a well-structured application! Make sure your points are clear and to the point. Use bullet points if necessary to highlight your skills and experiences that align with the role.
Highlight Collaboration Skills: This role is all about teamwork, so don’t forget to mention your experience working with diverse teams. Share specific instances where you’ve fostered collaboration to achieve outstanding results.
Tailor Your Application: Make your application stand out by tailoring it to our values and the job description. Show us how your ambitions and innovative mindset align with our goals at StudySmarter. And remember, apply through our website!
How to prepare for a job interview at Citizen Housing
✨Know Your Data
As a Planning Performance and Process Analyst, you'll be working with large data sets. Make sure you brush up on your data analysis skills before the interview. Be prepared to discuss how you've used data to drive improvements in previous roles and think of specific examples that showcase your analytical abilities.
✨Understand the Role
Familiarise yourself with the key responsibilities outlined in the job description. Think about how your past experiences align with these tasks, especially in enhancing customer-focused services. Prepare to share insights on how you can contribute to improving the repairs service and making a real difference for customers.
✨Showcase Collaboration Skills
This role emphasises collaboration across teams. Be ready to discuss instances where you've successfully worked with diverse stakeholders to achieve common goals. Highlight your communication skills and how you foster a culture of honesty and transparency in your previous roles.
✨Embrace Innovation
The company values creativity and innovation, so come prepared with ideas on how you could implement lean methodologies or project management skills in this role. Share any innovative solutions you've developed in the past and how they improved service outcomes or efficiency.