At a Glance
- Tasks: Support and monitor projects, manage data, and assist customers with bulky item collections.
- Company: Join Citizen, a trusted social housing provider with over 50 years of experience.
- Benefits: Competitive pay, flexible hours, generous leave, and professional development opportunities.
- Other info: Be part of a passionate team that values creativity and innovation.
- Why this job: Make a real impact in your community while enjoying a dynamic and supportive work environment.
- Qualifications: Strong admin skills, customer service experience, and IT proficiency required.
The predicted salary is between 15.63 - 15.63 £ per hour.
Exciting Career Opportunity at Citizen! Are you a driven professional seeking to make an impact in an Estates & Services role? With over fifty years of experience, we have grown to be one of the UK’s most trusted social housing providers, Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns.
Position: Part Time Estates & Services Support Co-Ordinator
Salary: £15.63 per hour
Location: Torrington Avenue, Coventry
Hours: 22.5 per week Monday – Friday (over 3 days, hours to be agreed)
Key Responsibilities:
- To support and monitor work and action plans.
- To carry out data inputting to ensure up to date records are kept and targets are adhered to.
- To work as a team with other Citizen staff.
- To call customers and arrange collection of bulky items.
- To close jobs once completed.
- To collate weekly figures and distribute to managers.
- All other general admin duties as requested.
Qualifications and Experience:
- General admin duties as part of the role including production of reports and stats for presentation.
- Experience of dealing with customers verbally as required along with proven excellent customer services.
- A good understanding of Data Protection & Confidentiality is always essential.
- Knowledge of IT systems such as Word, Excel, PowerPoint and Outlook.
- Ability to be able to switch to different systems during the week.
Manager’s Quote: Join our dynamic team within the Estates and Services department. No two days are ever the same, no time to get bored. We are a busy and very active team and if you like to be kept on your toes, then this role would certainly suit you!
What We Offer:
- Innovative Environment: Be part of a forward-thinking organization that values creativity and innovation.
- Professional Growth: Opportunities for continuous learning and career advancement.
- Collaborative Culture: Work alongside a team of dedicated professionals who support and inspire each other.
Benefits:
- Annual Leave: Annual leave starts at 26 days per year plus bank holidays.
- Annual leave purchase scheme – option to buy up to an additional 5 days per year.
- Enhanced family leave (maternity, paternity and adoption).
- Organisational sick pay.
- Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match.
- Competitive Salary: We offer a competitive compensation package.
- Health and Wellness: Comprehensive health insurance and wellness programs.
- Work-Life Balance: Flexible working hours and generous leave policies.
- Employee Development: Access to training programs and career development resources.
Company Culture: We will be an employer of choice and invest in our people. To deliver the best services for our customers we need employees who are passionate, committed and engaged. We will create a culture where every individual feels comfortable and confident to be themselves and the wellbeing of our employees is a priority. Our team is passionate about making a positive impact and driving innovation in Estates and Services. We will work together as one team and embrace our Citizen values.
Closing date: 13th September 2026
Interview date: 22nd September 2026
We welcome applications from all backgrounds and can make reasonable adjustments to support you through the process. Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.
Estates & Services Support Co-Ordinator in Coventry employer: Citizen Housing Group
At Citizen, we pride ourselves on being an excellent employer, offering a collaborative culture where innovation thrives and employees are empowered to grow professionally. Located in Coventry, our team enjoys generous benefits including 26 days of annual leave, enhanced family leave, and a robust pension scheme, all while working towards the common goal of ensuring safe and quality homes for our customers. Join us to be part of a passionate team dedicated to making a positive impact in the housing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Estates & Services Support Co-Ordinator in Coventry
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Citizen Housing Group and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Citizen Housing Group and let us see your personality shine through!
We think you need these skills to ace Estates & Services Support Co-Ordinator in Coventry
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Citizen Housing Group.
Get Familiar with Our Brand:Before applying, take some time to learn about Citizen Housing Group and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Citizen Housing Group
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Citizen Housing Group.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Citizen Housing Group will surely appreciate.
