At a Glance
- Tasks: Manage tenancies, resolve community issues, and conduct property inspections.
- Company: Join Citizen, a leading social housing provider with over 50 years of experience.
- Benefits: Enjoy 26 days annual leave, flexible hours, and a generous pension scheme.
- Other info: Dynamic role with opportunities for professional growth and innovation.
- Why this job: Make a real difference in communities while working in a supportive team environment.
- Qualifications: Strong communication skills and a current driving licence are essential.
The predicted salary is between 37595 - 37595 £ per year.
Salary: £37,595
Position: Permanent, Full time, 37 hours per week, Monday - Friday
Location: Birmingham-Mobile working
We are brave, we are ambitious, we are honest, and we are Citizen! With over fifty years of experience, we have grown to become one of the UK’s leading social housing providers. Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns.
Manager's Quote: Are you that special someone ready to make a real difference in our communities? Join our dynamic and culturally rich team of Neighbourhood Officers, covering Birmingham and the West Midlands. We pride ourselves on being brave, honest and ambitious with a strong team spirit and a supportive culture. You’ll have the confidence to work independently and make your own decisions, while knowing that your managers and colleagues are always there to support you. We’re looking for someone with enthusiasm, resilience, and the confidence to take ownership of their work. If you thrive in a role where you’re trusted, empowered, and part of a team that values collaboration and mutual support, this is the role for you.
Key Responsibilities:
- Overseeing tenancy management and estate issues.
- Dealing with Anti-Social behaviour from minor reports to serious cases and actively be involved in multi-agency work to resolve issues.
- Dealing with sensitive safeguarding matters.
- Carrying out regular block and estate inspections.
- Involvement in the management of new build properties for all tenancy management issues.
- Conducting tenancy reviews for all properties within the allocated patch.
- Reviewing service charges and depreciation.
Skills and experience:
- Ability to carry out interviews to discuss sensitive customer issues.
- Excellent I.T Skills.
- Ability to develop successful professional relationships with partners to achieve positive outcomes.
- Willingness and ability to work flexibly and to attend meetings and other events outside normal business hours to meet the needs of the service.
- Ability to adapt positively to change, be resilient to challenges, obstacles, and handling conflict.
- Highly self-motivated, able to act with integrity and show drive and enthusiasm.
- Current driving licence and access to a car.
We would be excited if you have:
- Experience working with a Social Housing Provider or similar customer facing role.
- Ability to be innovative and look for ways to improve customer experience.
What We Offer:
- Innovative Environment: Be part of a forward-thinking organization that values creativity and innovation.
- Professional Growth: Opportunities for continuous learning and career advancement.
- Collaborative Culture: Work alongside a team of dedicated professionals who support and inspire each other.
Benefits:
- Annual Leave: Annual leave starts at 26 days per year plus bank holidays.
- Annual leave purchase scheme – option to buy up to an additional 5 days per year.
- Enhanced family leave (maternity, paternity and adoption).
- Organisational sick pay.
- Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match.
- Competitive Salary: We offer a competitive compensation package.
- Health and Wellness: Comprehensive health insurance and wellness programs.
- Work-Life Balance: Flexible working hours and generous leave policies.
- Employee Development: Access to training programs and career development resources.
Company Culture: We will be an employer of choice and invest in our people. To deliver the best services for our customers we need employees who are passionate, committed and engaged. We will create a culture where every individual feels comfortable and confident to be themselves and the wellbeing of our employees is a priority. Our team is passionate about making a positive impact and driving innovation in Housing. We will work together as one team and embrace our Citizen values.
This post is subject to a Basic DBS check (Disclosure and Barring Service).
Closing date: Friday 25th September 2026
Interview date: Thursday 1st October 2026
We welcome applications from all backgrounds and can make reasonable adjustments to support you through the process. Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.
Proud Corporate Member of WISH - The Network for Women Working in Social Housing. Citizen Housing is a Disability Confident Employer. Official Accredited Living Wage Employer.
Neighbourhood Officer in Birmingham employer: Citizen Housing Group
At Citizen, we pride ourselves on being an excellent employer, offering a collaborative culture where innovation thrives and employees are empowered to grow professionally. Located in Coventry, our team enjoys generous benefits including 26 days of annual leave, enhanced family leave, and a robust pension scheme, all while working towards the common goal of ensuring safe and quality homes for our customers. Join us to be part of a passionate team dedicated to making a positive impact in the housing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Officer in Birmingham
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Citizen Housing Group.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Citizen Housing Group!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Citizen Housing Group, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Citizen Housing Group or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Neighbourhood Officer in Birmingham
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Citizen Housing Group:Before hitting send, make sure to tailor your application specifically to Citizen Housing Group! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Citizen Housing Group
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
