Job ID: 1 Posted: 2026-09-30Location: London, England, United KingdomCategory: Product Management and Development, Executive, ServicesCompany: CitiAre you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi's Platform and Data Services (PDS) team. By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Team/Role Overview: The Head of Billing will be responsible for designing, simplifying, implementing, and executing the pricing processes end to end for Services in close partnership with all products, functions and clusters when applicable.
Do not pass up this chance, apply quickly if your experience and skills match what is in the following description.
This role reports into the Head of Pricing, Billing and Statements (PBS), and is part of the Platform and Data Services (PDS) organisation.
What you'll do:
Identify and review all the billing processes across Services to assess areas of strength and weakness.
Identify where processes, capabilities and infrastructure across Services can be standardized, consolidated, or improved to reduce fragmented approach and executionDevelop and execute a strategy for improvement and risk remediation, to include activities, timelines, and required investmentDevelop a standard framework that captures the full billing lifecycle, where specific roles and responsibilities can be tailored to each product as necessaryResponsible for the horizontal oversight of all billing activities in Services including fees and NII in close partnership with products, operations, technology, and salesReview all billing processes in Services and identify areas for improvements, standardization and consolidation of platforms and toolsResponsible for the roll-out of common billing platforms across all the targeted marketsWork with products to identify risks in the billing process and implement strategic solutions and compensating controls when the strategic solution has not been implemented yetWorking closely with the Head of Pricing, Head of Data (PBS), Global Head of Billing Operations, and PBS Cluster leads to ensure alignmentDefine and drive analytics, tools, and initiatives to address billing performance, leakage, and revenue opportunitiesImplement a central database for invoices and charges for all products that allows for robust price analytics and benchmarkingMaintain and further improve the Client Profitability ToolWhat we'll need from you: A highly motivated and experienced professional prepared to lead and manage a complex yet important pricing execution and strategy in the Services businessKnowledge of Payments & Receivables, Investor, and Issuer products and the nature of how clients use these services, how they are priced, etc. Experience in collaborating across teams to receive relevant information from each respective team required.
Forward looking, strategic thinker with strong understanding of Treasury & Trade Solutions productsCreative, innovative, high energy with strong initiativeStrong communication skillsStrong executive presenceComfortability presenting to senior leadershipInfluencing skills to manage stakeholders effectivelyStrong execution and project management skills: thorough follow-through & attention to detailStrong analytical and problem-solving skills; familiarity with data analytics a plusExcellent interpersonal skills and ability to work with partnersBachelor's Degree or equivalent, Master's a plusProficient in Microsoft Office (Excel advanced proficient preferred, PowerPoint proficient)What we can offer you: We work hard to have a positive financial and social impact on the communities we serve.
In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.
By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenureA discretional annual performance related bonus Private medical insurance packages to suit your personal circumstancesEmployee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resources Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.------------------------------------------------------Job Family Group: Product Management and Development------------------------------------------------------Job Family: Product Management------------------------------------------------------Time Type: Full time------------------------------------------------------Most Relevant Skills Please see the requirements listed above.------------------------------------------------------Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. xohmjla View Citi's EEO Policy Statement and the Know Your Rights poster.
Director, Head of Billing - Services in Vauxhall employer: Citigroup
Citi is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets collaboration. As a Sales Director, you will benefit from extensive training and mentorship opportunities, fostering your professional growth while working alongside industry leaders in FX Sales. With a strong commitment to integrity and inclusivity, Citi provides a supportive culture that empowers employees to excel and drive meaningful results for clients.
