SRE Observability Analyst

Engineer the future of global finance. At Citi, our Tech team doesn’t just support finance – we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech.

This role is a part of a central SRE enablement team within Services Production, working closely with SREs, developers, and platform teams. This is a hands-on engineering role focused on enhancing production reliability through the development of reusable automation, recovery frameworks, and support for enterprise-wide initiatives.

Key Responsibilities:

• Contribute to the delivery of reusable automation solutions and reliability frameworks to support LoB teams and reduce operational burden.
• Automate toil and build internal tooling in Python, Go or similar; set and measure toil-reduction goals.
• Work with SREs across Services to identify automation opportunities, share reusable tooling, and improve adoption of production engineering standards.
• Maintain and contribute to the central production engineering backlog using Jira, helping prioritize and organize workstreams aligned to Services Technology needs.
• Review architecture and production-readiness for new services; partner with developers on reliability best practices.
• Support the development of utilities, scripts, and templates to improve production support effectiveness and reduce manual intervention.
• Engage in the Services Production Engineering Forum, collaborating with other engineers to share knowledge and resolve common challenges.

Required Skills:

• Strong foundational knowledge of AI/ML concepts, including machine learning models, natural language processing (NLP), and data pipelines.
• Experience with cloud computing platforms such as AWS, Azure, or Google Cloud Platform.
• Familiarity with monitoring tools such as Splunk, ITRS, Grafana, GCO, ELK Stack, Datadog, with the ability to use these platforms to detect, investigate, and resolve issues.
• Knowledge of Site Reliability Engineering (SRE) principles, with an understanding of system reliability, availability, and stability practices.
• Experience using issue tracking and problem management tools to log, report, and manage incidents through to resolution.
• Clear and concise written and verbal communication skills, with the ability to convey technical information to both technical and non-technical stakeholders.

Beneficial Skills & Qualifications:

• Scripting ability in Python or similar languages, supporting automation, diagnostics, or tooling improvements within the support function.
• Understanding of financial markets and products, providing useful context when supporting trading or business-facing applications.
• Experience contributing to process improvement or standardization initiatives within a technology support environment.
• Familiarity with how application support integrates across broader technology functions, and an awareness of its commercial impact.

Qualifications:

• Experience in SRE or Engineering roles with a strong focus on automation, resiliency, and tooling.
• Proficiency in one or more scripting or automation languages (e.g., Python, Bash, Terraform, Ansible, YAML).
• Strong understanding of CI/CD workflows, Agile delivery, and reliability integration into development pipelines.
• Familiarity with capacity planning, telemetry, and using production data to improve service operations.
• Experience supporting or developing tools across hybrid platforms (on-prem, cloud, and containers like ECS/Kubernetes).
• Good communication skills.
• Curiosity and adaptability — a strong interest in experimentation, innovation, and continuous learning in the SRE domain.

Education:

• Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.

By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• 27 days annual leave (plus bank holidays)
• A discretional annual performance related bonus
• Private Medical Care & Life Insurance
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.