Fund Services Transformation - Product Manager, AI Solutions (Senior Vice President) in London

Citi's Fund Services business is in the midst of a generational transformation — moving from fragmented, manual operating models to an AI-native platform that will define how fund services are delivered globally. We are building the next generation of capabilities powered by Artificial Intelligence, and we need an exceptional product leader to help us get there faster.

This is a unique opportunity to sit at the center of that transformation — working across the Fund Services Transformation team to bring AI capabilities from concept to production, at pace, in one of the most complex and consequential domains in financial services.

We are looking for a hands-on, technically fluent Product Manager who can move with equal confidence between a business stakeholder describing an operational problem and an engineering team designing the solution. This is not a traditional product management role — it sits at the intersection of product, technology, and operational transformation, working in small, agile teams to take AI use cases from rapid prototype to industrial-grade production capability.

You will not only define the "what" — you will drive and engage in the "how." You will partner with the Transformation team and our broader AI program to deliver capabilities that directly improve how Citi services its clients across the full Fund Services lifecycle — and build a platform that others cannot easily replicate.

What you’ll do

• Drive the Fund Services AI Agenda: Identify and prioritize strategic opportunities for AI across the full Fund Services lifecycle — spanning client onboarding and fund setup, fund accounting and NAV production, ETF operations, middle office, transfer agency, corporate actions, trustee and fiduciary services, and client reporting. Operate with a commercial mindset, assessing ROI and business impact to sequence the most valuable use cases against available investment.
• Rapid Prototyping and Discovery: Lead intensive discovery phases with Fund Services operations, product, and engineering teams to uncover problems, define use cases, and co-create working prototypes rapidly. Facilitate design sprints and workshops that compress the time from problem identification to something real that a business stakeholder can evaluate and respond to.
• Deep Technical Leadership: Bring sufficient engineering depth to guide technical design decisions — understanding the underlying AI models, data pipelines, deployment architectures, and integration patterns required to deliver AI solutions in a regulated financial environment.
• Industrialize and Scale: Own the end-to-end lifecycle of AI solutions — from initial prototype through to enterprise-grade production. Define clear paths to production that meet Citi's requirements for security, compliance, reliability, and maintainability.
• Partner with the Transformation Team: Work closely with the Transformation team — operating as the bridge between the AI program and the broader transformation agenda.
• Stakeholder Engagement and Communication: Communicate product roadmaps, progress, and impact clearly to senior leadership, Fund Services business stakeholders, and engineering teams.
• Stay Ahead of the Curve: Maintain a current and deep understanding of the evolving Generative AI and Agentic AI landscape.

Fund Services is building next-generation AI capabilities that fundamentally change how our operations teams work and how our clients experience our service — across the full lifecycle from client onboarding and fund setup through ETF servicing, fund accounting, middle office, transfer agency, corporate actions, trustee and fiduciary services, and client reporting.

What we’ll need from you

• Bachelor's or Master's degree in Computer Science, Engineering, Data Science, or a related technical field.
• Relevant experience across product development and engineering, with significant focus on AI/ML-driven products.
• Demonstrated ability to design, build, and scale complex software systems.
• Deep understanding of the Generative AI ecosystem.
• Proven ability to move from problem identification to working prototype at pace.
• Excellent communication and stakeholder management skills.

What we can offer you

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure.
• A discretional annual performance related bonus.
• Private medical insurance packages to suit your personal circumstances.
• Pension Plan.
• Paid Parental Leave.
• Special discounts for employees, family, and friends.
• Access to an array of learning and development resources.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.