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- Tasks: Lead a team in managing Emerging Payments Production Services and drive operational excellence.
- Company: Join Citi, a global leader in financial services with a focus on innovation.
- Benefits: Enjoy 27 days of annual leave, competitive salary, and professional development opportunities.
- Why this job: Make a significant impact in a high-visibility role within the fast-paced payments industry.
- Qualifications: Strong technical background in payments processing and exceptional leadership skills required.
- Other info: Opportunity to work in a dynamic environment with excellent career growth potential.
The predicted salary is between 72000 - 108000 ÂŁ per year.
The Emerging Payments EMEA Regional Lead is accountable for the management of Emerging Payments Production Services, part of the wider Payments Services. You will lead and direct a team of professionals and act as a delegate to the Global Head of Emerging Payments. The role requires a comprehensive understanding of end‑to‑end payments processing in order to meet the objectives of the function. You must be able to apply an in-depth understanding of the business impact of technical contributions.
As a technical leader, you will be instrumental in defining and implementing advanced observability, resiliency, and recoverability solutions. You will engage with core technology, architecture, and teams across Citi to ensure the highest levels of application stability, performance, and operational excellence for our Payments platform globally. This is a unique opportunity to combine deep technical expertise with strategic leadership to drive significant impact in a high‑visibility, high‑transaction environment.
Responsibilities- Regional Leadership: Define, build, and lead a best‑in‑class technical support function for Citi’s Emerging Payments application, setting strategic direction for operational excellence and ensuring application support aligns with the broader technology function.
- Technical Deep Dive & Hands‑On Expertise: Provide strong hands‑on technical leadership in designing, implementing, and continuously improving observability, resiliency, and recoverability solutions, including advanced monitoring, logging, tracing, auto‑healing, and disaster recovery strategies.
- Architectural Influence: Collaborate strategically with Citi’s architecture and enterprise teams to advocate for and implement supportability, resilience, and operational best practices within the application’s design and infrastructure.
- Service Level Enhancement: Continuously improve the service level provided by the team to end‑users, maximizing operational efficiencies, strengthening incident and problem management, and enhancing knowledge sharing practices.
- Application Governance: Define and implement robust application onboarding guidelines and standards to ensure consistent and high‑quality deployments, guiding development teams on stability and supportability improvements.
- Management & Team Development: Take full responsibility for one or more teams, overseeing people, budget, planning, performance evaluation, compensation, hiring, disciplinary actions, terminations, and budget approval. Coach team members to maximize potential and foster an integrated team environment.
- Vendor Management: Oversee vendor relationships, including offshore managed services, ensuring alignment with strategic objectives and service level agreements.
- Operational Efficiency & Cost Reduction: Drive cost reductions and efficiencies across supported portfolios through root cause analysis, knowledge management, performance tuning, and user training; ensure adherence to all support process and tool standards and create or enhance processes for consistency and quality.
- Stakeholder Engagement: Participate in business review meetings, relating technology strategies to business requirements. Communicate effectively with senior leadership, product teams, development teams, and external stakeholders on application status, operational risks, and strategic initiatives.
- Risk & Compliance: Assess risk in business decisions, safeguarding Citigroup, clients, and assets. Drive compliance with applicable laws, rules, regulations, and policy; exercise sound ethical judgment and report control issues with transparency. Supervise activities and enforce accountability for standards.
- Relevant experience with a strong technical background in instant payments or real‑time financial transaction processing systems.
- Expertise in automation, scripting (e.g., Python, Go, Shell), and infrastructure‑as‑code principles.
- Exceptional leadership, communication, and interpersonal skills, with the ability to influence and drive strategic initiatives across diverse technical and business teams.
- Proven ability to manage complex technical issues, prioritize effectively, and make sound decisions under pressure.
- Experience building, mentoring, and leading high‑performing technical teams.
- Bachelor’s or university degree; master’s degree preferred.
Benefits: 27 days annual leave (plus...
Emerging Payments EMEA Regional Lead - Senior Vice President in London employer: CitiGroup
Contact Detail:
CitiGroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Emerging Payments EMEA Regional Lead - Senior Vice President in London
✨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or attend relevant events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We should be ready to discuss how our skills align with their goals, especially in areas like operational excellence and technical leadership.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors. We can refine our answers and get comfortable discussing our technical expertise and leadership experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for talented individuals who can drive innovation in payments.
We think you need these skills to ace Emerging Payments EMEA Regional Lead - Senior Vice President in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Emerging Payments role. Highlight your relevant experience in payments processing and technical leadership. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. We love seeing genuine enthusiasm for the position.
Showcase Your Technical Skills: Don’t hold back on showcasing your technical expertise! Mention specific technologies and methodologies you've worked with, especially in automation and infrastructure-as-code. We’re keen to see your hands-on experience.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at CitiGroup
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of end-to-end payments processing and the latest trends in emerging payments. Be ready to discuss specific technologies you've worked with, especially around observability and resiliency solutions.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading teams and driving strategic initiatives. Think about times when you’ve improved operational efficiency or mentored team members, as these will resonate well with the interviewers.
✨Understand the Business Impact
Be prepared to articulate how technical decisions can affect business outcomes. This role requires a blend of technical expertise and strategic thinking, so think about how your past experiences align with this expectation.
✨Engage with Stakeholders
Demonstrate your ability to communicate effectively with various stakeholders. Prepare to discuss how you've managed vendor relationships or collaborated with different teams to achieve common goals, as this is crucial for the role.
