Overview
In this role you will lead end-to-end pricing and billing for Citi’s Services, shaping standardized processes across products and regions. You’ll partner with Product, Operations, Technology, and Sales to implement a cohesive billing framework and reduce fragmentation. You’ll drive analytics, price governance, and risk controls while scaling common platforms and a central invoicing data hub. This is a strategic role at Citi’s Platform and Data Services that directly impacts profitability and operational efficiency.
Pay / Benefits
- hybrid working model
- generous holiday allowance
- annual performance-related bonus
- private medical insurance
- pension plan
- paid parental leave
Responsibilities
- Identify and review all billing processes for Services to spot strengths and weaknesses
- Standardize and consolidate billing platforms and tooling across Services
- Develop and execute a strategy for improvement and risk remediation with timelines and investment
- Create a standard billing lifecycle framework with role-specific customization
- Oversee horizontal billing activities with Product, Operations, Technology, and Sales
- Roll out common billing platforms across targeted markets
- Identify risks in billing processes with strategic solutions and compensating controls
- Collaborate with the Head of Pricing, PBS and global leads to ensure alignment
- Define analytics, tools, and initiatives to address billing performance and revenue opportunities
- Implement a central invoices/charges database for robust price analytics and benchmarking
- Maintain and enhance the Client Profitability Tool
Key requirements
- Experience leading complex pricing execution and strategy in Services
- Knowledge of Payments & Receivables, Investor, and Issuer products and pricing models
- Strong cross-team collaboration and stakeholder management
- Strategic thinker with understanding of Treasury & Trade Solutions products
- Excellent communication and executive presence; comfort presenting to senior leadership
- Influence to manage stakeholders and drive execution
- Strong execution, project management, and attention to detail
- Analytical solving and data analytics familiarity
- Bachelor’s Degree or equivalent; Master’s a plus
- Proficient in Microsoft Office (Excel advanced, PowerPoint proficient)
- strong communication
- executive presence
- influencing skills
- Microsoft Excel (advanced)
- PowerPoint
- data analytics (general)
Director, Head of Billing - Services in London employer: Citigroup
Citi is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets collaboration. As a Sales Director, you will benefit from extensive training and mentorship opportunities, fostering your professional growth while working alongside industry leaders in FX Sales. With a strong commitment to integrity and inclusivity, Citi provides a supportive culture that empowers employees to excel and drive meaningful results for clients.
