At a Glance
- Tasks: Lead product management for global cross-border payments and drive innovative solutions.
- Company: Join Citi, a trusted partner in the financial services industry since 1902.
- Benefits: Enjoy competitive pay, hybrid work options, and comprehensive health benefits.
- Other info: Be part of a diverse team that values collaboration and professional growth.
- Why this job: Shape the future of global payments and make a real impact in a dynamic environment.
- Qualifications: Extensive experience in product management within the payments sector is essential.
The predicted salary is between 63000 - 77000 £ per year.
Are you looking for a career move that will put you at the heart of the global payments industry? Bring your leadership in product ownership, development, commercialisation, industry knowledge, and strategic thinking to Citi’s WorldLink Cross Border Payments team. Shape your career with Citi. By joining our team, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
Team/Role Overview: WorldLink is an industry leading cross-border payments solution that enables clients to execute cross-currency transactions, providing global access, integrated foreign exchange (FX), and flexible payment optionality via various execution methods. As a Director of Product Management, you will have end-to-end global product oversight and accountability for core product capabilities. This high-visibility role requires close collaboration with cluster and country product management teams, technology, operations, sales, second line of defence, and functional partners to ensure WorldLink delivers an uninterrupted client offering, alongside strategic planning to ensure future-ready capabilities that meet evolving client expectations.
What you'll do:
- Drive product management, oversight, development, enhancements, gap remediation, and strategic roadmaps, coordinating across a diverse range of stakeholders.
- Navigate, influence, and negotiate with senior leadership, cluster business heads, external partners, and key market infrastructures to drive strategic alignment and execution.
- Innovate and evolve the product suite to deliver best-in-class, frictionless client experiences.
- Initiate and drive transformational change, process improvements, and departmental initiatives to optimise the operational aspects of the product.
- Develop detailed work plans, schedules, business and investment proposals, project estimates, and status reports.
- Demonstrate a strong risk and compliance focus by proactively assessing and managing product risks across regions and workstreams, ensuring timely mitigation to avoid client and operational impacts.
- Leverage a strong commercial focus to drive revenue growth, influence commercialisation frameworks, and shape the product investment portfolio to maximise return on investment (ROI) and meet multi-year growth targets.
- Analyse competitive landscapes, macroeconomic trends, and regulatory shifts to proactively position Citi as the premier global cross-border payments provider.
- Lead, mentor, and inspire a high-performing, diverse global team of product managers, fostering a culture of intellectual curiosity, collaboration, and continuous professional development.
What we'll need from you:
- Significant progressive product management and leadership experience within the payments industry.
- Deep understanding of global clearing systems, FX market structures, and emerging payment trends (ISO 20022, digital assets, open banking).
- Exceptional communication and presentation skills, with a proven ability to articulate complex financial and technical concepts to internal and external leadership teams.
- Demonstrated ability to influence, negotiate, and build consensus across highly matrixed global organisations, diverse cultures, and competing business priorities.
- Deep understanding of risk, compliance, and control frameworks (e.g., AML, Sanctions, KYC, and operational risk) associated with the global movement of funds.
- Proven track record of conceptualising a business vision and successfully executing large-scale product transformations.
- Proven experience in building, leading, and developing high-performing, diverse global teams, with a strong focus on talent retention and mentorship.
- Ability to work in a fast-moving environment and as part of a dynamic global team.
- Ability to handle challenging situations with composure, guiding other parts of the organisation and making clear, actionable recommendations.
- Undergraduate degree or equivalent third-level qualification. A Master's degree in a business discipline is preferred.
What we can offer you: This role offers a prestigious opportunity to assume a leadership position within the WorldLink Cross Border Payments product organisation. You will be provided with a global platform to showcase your strategic capabilities, drive industry-wide transformation, and accelerate your career trajectory within Citi. By joining Citi, you will be part of a collaborative, hybrid working environment (up to 2 days working from home per week) and receive a highly competitive compensation package, including performance-based incentives, comprehensive health and wellness benefits, and robust retirement savings plans.
Citi is committed to ensuring our workplace is an inclusive environment where everyone can thrive as their authentic self. We empower our leaders to drive change, inspire teams, and shape the future of global finance. Does it sound like Citi has everything you need? Apply today to discover the true extent of your capabilities.
Director, Cross Border Payments Global Product Manager in London employer: CitiGroup
Citi is an exceptional employer that offers a dynamic work environment where employees can thrive and make a significant impact in the investment banking sector. With a strong focus on professional development, team collaboration, and community engagement, associates are empowered to grow their careers while contributing to meaningful projects within the Consumer, Luxury & Retail team. Located in a vibrant city, Citi provides unique opportunities for networking and exposure to leading global consumer players, making it an ideal place for ambitious professionals seeking rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Director, Cross Border Payments Global Product Manager in London
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like CitiGroup!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at CitiGroup would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at CitiGroup through your school's career services!
We think you need these skills to ace Director, Cross Border Payments Global Product Manager in London
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Director, Cross Border Payments Global Product Manager, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Director, Cross Border Payments Global Product Manager position at CitiGroup. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at CitiGroup
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
