At a Glance
- Tasks: Provide L2/L3 support for commodities trading platforms and resolve complex technical issues.
- Company: Join Citi, a global leader in finance and technology.
- Benefits: Enjoy competitive salary, 27 days leave, hybrid work, and extensive learning resources.
- Other info: Dynamic environment with mentorship and opportunities for career growth.
- Why this job: Be part of a team redefining finance and make a real-world impact.
- Qualifications: Experience with Openlink, strong analytical skills, and proficiency in SQL and scripting.
The predicted salary is between 63000 - 77000 £ per year.
Engineer the future of global finance. At Citi, our Tech team doesn’t just support finance – we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech.
We are seeking a highly motivated and experienced Senior Technical Application Support Specialist to join our global dynamic team. The successful candidate will be responsible for providing L2/L3 technical support for our commodities trading platform, with a primary focus on the Openlink and Risk Management applications. This role requires a deep understanding of the commodities asset class, exceptional technical troubleshooting skills, and a commitment to providing excellent customer service to our trading and business users.
What will you do:
- Provide timely and effective L2/L3 technical support for the commodities trading platform, including the Openlink application and its ecosystem.
- Investigate, diagnose, and resolve complex application and system issues, ensuring minimal disruption to business operations.
- Systems will include market data, static data, trade lifecycle (openlink) and risk management platforms.
- Monitor system health and performance, proactively identifying and addressing potential issues before they impact users.
- Support global critical front office risk batches and End of day batch processing.
- Collaborate closely with traders, business analysts, developers, and infrastructure teams to resolve incidents and implement solutions.
- Manage the incident lifecycle, from initial report to resolution, including root cause analysis and post-mortem reviews.
- Participate in a rotational on-call schedule to weekend support and bank holiday coverage.
- Develop and maintain comprehensive support documentation, including knowledge base articles and runbooks.
- Assist with the planning and execution of application deployments, upgrades, and disaster recovery tests.
- Identify opportunities for process improvements and automation to enhance system stability and support efficiency.
Key Skills and Experience required:
- A key requirement for this role is proven experience with the Openlink application.
- Strong functional knowledge of the commodities asset class, including physical and financial products (e.g., oil, natural gas, power, metals, agriculture).
- A strong understanding of risk and pnl and supporting Risk management platforms.
- Proficiency in SQL and experience working with relational databases such as Oracle or SQL Server.
- Proficiency in Middleware technologies such as Solace.
- Demonstrable scripting skills in languages such as Python, Juniper Notebooks, or shell scripting for automation and troubleshooting.
- Excellent analytical, problem-solving, and critical-thinking skills.
- Strong verbal and written communication skills, with the ability to articulate technical issues to both technical and non-technical audiences.
- Ability to perform effectively in a high-pressure, fast-paced trading environment.
- Experience with enterprise monitoring tools like ITRS Geneos, Splunk, Grafana, or similar.
- Familiarity with the ITIL framework and best practices for incident, problem, and change management.
- Previous experience working directly with traders and front-office staff.
What we’ll provide you:
- By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:
- 27 days annual leave (plus bank holidays)
- A discretional annual performance related bonus
- Private Medical Care & Life Insurance
- Employee Assistance Program
- Pension Plan
- Paid Parental Leave
- Special discounts for employees, family, and friends
- Access to an array of learning and development resources
Alongside these benefits, Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.
Commodities Technical - Application Support Analyst - Vice President ( in London employer: Citigroup
Citi is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets collaboration. As a Sales Director, you will benefit from extensive training and mentorship opportunities, fostering your professional growth while working alongside industry leaders in FX Sales. With a strong commitment to integrity and inclusivity, Citi provides a supportive culture that empowers employees to excel and drive meaningful results for clients.
StudySmarter Expert Advice🤫
We think this is how you could land Commodities Technical - Application Support Analyst - Vice President ( in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Citigroup values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Citigroup might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Citigroup!
✨Direct Apply to Citigroup
Let's not forget to apply directly through the Citigroup website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Commodities Technical - Application Support Analyst - Vice President ( in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Citigroup.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Citigroup. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Citigroup
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
