Global Network Banking - Commercial Bank Relationship Manager - SVP

The GNB Relationship Manager is a strategic professional who closely follows the latest trends in their field and adapts them for application within their job and the business. Excellent communication skills are required to negotiate internally, often at a senior level. Developed communication and diplomacy skills are necessary to guide, influence, and convince others, particularly colleagues in other areas and occasional external customers. This role is accountable for significant direct business results or authoritative advice regarding the operations of the business and necessitates a degree of responsibility over technical strategy.

Responsibilities:

• Calls on clients to deepen relationships and proactively owns, responds to, uncovers, and anticipates future needs, roadblocks, or risks and expectations.
• Introduces solutions to clients in building and strengthening an effective portfolio.
• Works with product specialists and subject matter experts to structure innovative and customised solutions that meet clients’ individual needs.
• Works closely with Case Manager on the onboarding and retention of clients, ensuring the appropriate “Know Your Client” (KYC) and other compliance deliverables are met.
• Identifies cross-sell opportunities to deepen and increase share of wallet.
• Maximises client experience by proactively sharing market updates, trends, and intelligence.
• Drives innovation in the solutions provided to clients and further develops the business where necessary and appropriate.
• Execution of strategic initiatives launched centrally at all levels (Group, Bank, commercial market, and EIB).
• Networks with clients to identify avenues for new business opportunities.
• Administrates the credit relationship of the client, coordinating and supervising the entire process, ensuring the proper application of policies and institutional processes.
• Ensures compliance with regulatory requirements and Citi's policies/guidelines at all times.
• Appropriately assesses risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets.
• Operates as a senior in the team, guiding others in the team by example of excellence.

Recommended Qualifications:

• Extensive previous banking experience.
• Sound knowledge of banking and investment products and processes, as well as a track record of providing sound banking and financial advice and solutions to clients.
• Demonstrates intermediate to advanced credit skills; structures more complex deals, including global transactions.
• Demonstrates an expert level of Early Warning Detection skills.
• Demonstrates expert level credit skills; capable of structuring all credit deals and guiding staff through the credit deal approval process.
• Demonstrates advanced Citi’s credit-process and credit-appetite knowledge.
• Ability to work effectively in a team setting.
• Ability to coordinate multi-functional teams to provide an exceptional client experience.
• Excellent interpersonal, communication, and influencing skills (e.g. negotiation, consultative skills, leadership).
• Ability to work under pressure while making sound decisions.
• Highly focused, able to rapidly identify key priorities and clearly communicate them.
• A proactive approach in looking for ways to strengthen business relationships with clients, delivering a simple, secure, and seamless client experience.
• Ability to embrace new technology and understand the role digital plays in the experience delivered for clients.
• Able to quickly adapt priorities based on the latest data insights.

Education:

• Bachelor’s/University degree, Masters degree preferred.

Candidates applying for this role must be aware that it is a Certified Role, subject to the FCA and PRA Certification Regime. The Certification Regime is one element of the Individual Accountability Regime which came into effect on 7 March 2016. Under the Certification Regime, Citi UK regulated entities must ensure that employees working in certain roles categorised as specified significant harm functions are assessed as fit and proper to carry out their role.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.