At a Glance
- Tasks: Lead a dynamic Client Service team in Securities Borrowing & Lending.
- Company: Join Citi, a global leader in financial services with a vibrant culture.
- Benefits: Enjoy generous holidays, competitive salary, and hybrid working options.
- Other info: Be part of a supportive workplace that values diversity and personal growth.
- Why this job: Make an impact by enhancing client relationships and driving operational excellence.
- Qualifications: Experience in capital markets operations and strong leadership skills required.
The predicted salary is between 60750 - 74250 £ per year.
This is a high-profile, client-facing leadership role within our Markets Operations function. You will lead the Client Service team, with a focus on client book management across Securities Borrowing & Lending (SBL). You will serve as the primary escalation point for clients and internal partners, driving service excellence and operational control in a fast-paced, high-volume environment.
What you'll do
- Build and maintain strong, trusted relationships with external clients through regular engagement and structured client-facing meetings.
- Act as the primary escalation point for all SBL-related client issues, ensuring timely and effective resolution.
- Provide dedicated support to business desks for client queries and issues.
- Oversee accurate monthly fee accruals to prevent P&L adjustments.
- Liaise with internal partners across Product Control, Settlements, Prime Brokerage, and Asset Servicing to ensure seamless end-to-end trade lifecycle support.
- Maintain a robust control environment by continuously monitoring processes and risks, and escalating issues proactively.
- Lead the delivery of team-initiated projects from requirements definition through to production release.
- Partner with the business to define new trading flows and key responsibilities for new products and processes.
- Supervise and develop junior team members, acting as first point of escalation for internal and external issues.
- Conduct regular one-to-one meetings, support performance reviews, and contribute to individual development planning.
- Actively participate in recruitment, onboarding, and team retention initiatives.
- Identify opportunities to reduce operational risk through enhanced controls and process re-engineering.
- Contribute to automation and straight-through processing (STP) initiatives, including the use of digital tools, robotics, and workflow technologies.
- Provide input into strategic platform initiatives that reduce manual touchpoints and align technology delivery to business goals.
What we need from you
- A strong client service orientation with the ability to build trust and manage relationships at a senior level.
- Clear, confident, and influential communicator — both written and verbal — capable of engaging a wide range of stakeholders.
- A proactive approach to identifying and mitigating operational risk, with a strong control-oriented mindset.
- Analytical thinker who draws on diverse information sources to make sound, evaluative judgements in dynamic situations.
- Demonstrated ability to lead, motivate, and develop a team in a high-pressure environment.
- Energetic, flexible, and proactive team player who can work effectively across functions and geographies.
- Experience in Securities Borrowing & Lending, Prime Brokerage, or a related capital markets operations function.
- Familiarity with trade lifecycle processes across Fixed Income or Equity products.
- Exposure to project delivery, including business requirements definition and user acceptance testing.
What we can offer you
- Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure.
- A discretional annual performance related bonus.
- Private medical insurance packages to suit your personal circumstances.
- Employee Assistance Program.
- Pension Plan.
- Paid Parental Leave.
- Special discounts for employees, family, and friends.
- Access to an array of learning and development resources.
Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.
Stock Loan Middle Office - Senior Client Service Analyst (Assistant Vice President) in Belfast employer: CitiGroup
Citi is an exceptional employer that offers a dynamic work environment where employees can thrive and make a significant impact in the investment banking sector. With a strong focus on professional development, team collaboration, and community engagement, associates are empowered to grow their careers while contributing to meaningful projects within the Consumer, Luxury & Retail team. Located in a vibrant city, Citi provides unique opportunities for networking and exposure to leading global consumer players, making it an ideal place for ambitious professionals seeking rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Stock Loan Middle Office - Senior Client Service Analyst (Assistant Vice President) in Belfast
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
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Don’t shy away from reaching out directly to firms like CitiGroup. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Stock Loan Middle Office - Senior Client Service Analyst (Assistant Vice President) in Belfast
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to CitiGroup.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on CitiGroup's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at CitiGroup
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with CitiGroup.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at CitiGroup will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former CitiGroup employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
