UX/Product Designer (AVP)

Discover your future at Citi. Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Great employee experiences don't happen by accident — they're designed. At Citi, we believe that the tools people use every day at work should be just as intuitive, seamless, and delightful as the best consumer apps out there. Our UX team is on a mission to transform our Human Resources apps and systems — from onboarding and benefits to performance and beyond — turning friction into flow and complexity into clarity. If you're passionate about putting people first, obsessed with crafting digital experiences that genuinely make life easier, and excited by the idea that great design can elevate the everyday moments of someone's working world, then this is the role for you.

As a Mid-Level UX Designer you'll be contributing directly to the design of our digital products. Working in concert with Product and Engineering partners and UX Research colleagues, you'll be applying your skills and experience to create high quality designs in all stages of the UX design process - including ideation, wireframing, prototyping, and high-fidelity design.

Responsibilities:

• Work closely with research, stakeholders, product managers and engineering teams to brainstorm and co-create ideas, approaches, and solutions.
• Create wireframes, prototypes, and high-fidelity designs using Figma, along with our established Design System.
• Ensure that designs follow best practices and use research & testing to inform and validate.
• Confidently challenge the status quo, encouraging all involved to address root causes to ensure the best outcome for users.
• Apply a positive and constructive attitude to all feedback.
• Deliver high-quality design assets to the engineering team, along with clear guidance to ensure all aspects of the designs are fully understood.
• Provide ongoing support to engineering, with regular UX review checkpoints to ensure quality and that the system is being built as designed.
• Keep up to date with the latest UX practices, innovations, and tools.
• Ensure all designs comply with ADA/WCAG standards for accessibility.
• Deliver on time, identifying and managing risks to ensure timelines are met, and escalating where needed.
• Assist and train new UX starters in the team.
• Contribute to the wider UX community of practice.

Required Skills, Experience and Competencies:

• 3+ years of industry UX Design experience.
• Strong attention to detail, analytical skills and problem-solving.
• Experience on complex, enterprise-scale or consumer design projects.
• Creative flair and a good eye for design.
• Excellent written and oral communication skills.
• Excellent skills in professional design tools, such as: Figma, Sketch, AdobeXD, InVision.
• Experience working with Design Systems.
• Practical experience using AI-enabled design tools (e.g. generative design, AI-assisted prototyping or content generation), with the ability to critically evaluate AI outputs and integrate them effectively into the design process.
• Bachelor's Degree.

Desirable Skills, Experience and Competencies:

• Keen interest in, or knowledge of, banking or finance.
• HTML/CSS Development Skills.
• Participation in external UX groups or communities.

What we’ll provide you:

• 27 days annual leave (plus bank holidays).
• A discretional annual performance related bonus.
• Private Medical Care & Life Insurance.
• Employee Assistance Program.
• Pension Plan.
• Paid Parental Leave.
• Special discounts for employees, family, and friends.
• Access to an array of learning and development resources.

Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.