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- Tasks: Lead technology services, create reports, and educate teams on processes.
- Company: Citi is a global bank offering financial services and technology solutions.
- Benefits: Gain experience in a dynamic environment with opportunities for growth and development.
- Why this job: Join a team that impacts business performance and drives innovation in technology.
- Qualifications: Bachelor's degree required; strong communication and analytical skills essential.
- Other info: Industry certifications like ITIL or CISA are a plus; global project experience is beneficial.
The predicted salary is between 43200 - 72000 £ per year.
The Technology Service Lead is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family., * Contributes to and / or creates internal communications. Creates and prepares reports, metrics and presentations. Provides expertise in own area and an advanced level of understanding of the principles of the sub function.
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Provide transparency into the effectiveness of key deliverables for senior management, through regular monthly reporting and ensuring the accuracy of the reporting.
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Educate customers and/or other CTI (Citi Technology Infrastructure) personnel on process frameworks, procedures, and tools in alignment with various Citi policies.
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Possesses a comprehensive understanding of how own area and others collectively integrate to contribute towards achieving business objectives. Acts as advisor or coach to new or lower-level employees; allocates work. Provides in-depth and sophisticated analysis with interpretive thinking to define problems and develop innovative solutions.
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Ability to collaborate and spearhead planning of service governance initiatives working with various internal stakeholders including operations, risk, finance, third-party and compliance teams.
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Provide continuous review of available dashboards and work to update dashboards and metrics as needed in collaboration with service owners and the data visualization team.
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Partner with CTI senior management and operations staff to develop service KPIs, enter work in Citi tools and address action items, issues, and concerns.
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Acts as subject matter expert to new or lower-level employees. Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
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Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
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Extensive years related experience in risk and control management. Working knowledge of data privacy principles is preferred.
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Thinks conceptually to analyze and identify patterns and trends, able to understand what is important to the audience and can tailor content and message accordingly.
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Familiarity with product management principles and an understanding of internal billing and recovery concepts.
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The candidate should have the ability to influence others and very good written and oral communication skills, excellent presentation skills and ample experience presenting to senior management.
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Ability to communicate effectively to all levels within the organization, as well as ability to provide succinct messaging to the senior leadership as needed.
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Strong proficiency in MS office tools (Word, Excel, Power Point) including the ability to create process flow diagrams.
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Global project delivery experience a plus.
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Industry certification a plus (e.g. ITIL, CISA).
Education:
Bachelor’s/University degree, Master’s degree preferred
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .
View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .
View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf) .
View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)
Technology Service Lead - Citi Technology Infrastructure employer: Citigroup Inc.
Contact Detail:
Citigroup Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technology Service Lead - Citi Technology Infrastructure
✨Tip Number 1
Stay updated on the latest trends and developments in technology infrastructure. This will not only enhance your expertise but also demonstrate your commitment to the field during discussions with potential colleagues.
✨Tip Number 2
Develop strong communication and presentation skills. Since the role requires influencing and guiding others, practicing how to convey complex information clearly and effectively will set you apart.
✨Tip Number 3
Familiarize yourself with Citi's internal tools and processes. Understanding how to navigate their systems will give you an edge and show that you're proactive about integrating into their environment.
✨Tip Number 4
Network with current or former employees in similar roles. Gaining insights from their experiences can provide valuable information about the company culture and expectations, helping you tailor your approach.
We think you need these skills to ace Technology Service Lead - Citi Technology Infrastructure
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly understand the responsibilities and requirements of the Technology Service Lead position. Highlight your relevant experience and how it aligns with the strategic goals of Citi Technology Infrastructure.
Tailor Your CV: Customize your CV to emphasize your technical authority, communication skills, and experience in risk and control management. Use specific examples that demonstrate your ability to influence others and deliver complex projects.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the business objectives and how your expertise can contribute to achieving them. Mention your familiarity with product management principles and your experience in global project delivery.
Highlight Relevant Skills: In your application, be sure to highlight your proficiency in MS Office tools, especially in creating presentations and process flow diagrams. Mention any industry certifications you hold, such as ITIL or CISA, to strengthen your application.
How to prepare for a job interview at Citigroup Inc.
✨Show Your Strategic Thinking
Demonstrate your ability to think strategically by discussing how you stay updated on industry trends and how you've applied this knowledge in previous roles. Highlight specific examples where your strategic insights led to successful outcomes.
✨Communicate Effectively
Since the role requires strong communication skills, practice articulating your thoughts clearly and concisely. Prepare to discuss complex topics in a way that is easy for others to understand, especially when addressing senior management.
✨Highlight Your Technical Expertise
Be ready to showcase your technical authority in relevant areas. Discuss your experience with data privacy principles, risk management, and any industry certifications you hold, such as ITIL or CISA, to establish credibility.
✨Prepare for Collaborative Scenarios
Expect questions about your experience working with various stakeholders. Prepare examples of how you've successfully collaborated with teams across different functions, particularly in service governance initiatives or project delivery.
