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- Tasks: Lead a global team in managing technology events and ensuring service excellence.
- Company: Join Citi, a leading global financial institution with a diverse workforce across 37 countries.
- Benefits: Enjoy hybrid working, generous holidays, competitive salary, and comprehensive health benefits.
- Why this job: Be part of a dynamic team driving innovation and making a positive social impact.
- Qualifications: 10+ years of experience in leadership, crisis management, and stakeholder engagement required.
- Other info: Citi promotes a culture of inclusivity and personal development for all employees.
The predicted salary is between 72000 - 108000 £ per year.
Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in Production Management, strategic leadership, operational improvement, and strong stakeholder management pertaining to service disruptive technology events.Citi Services, Markets, Banking and Functions (SMBF) Production are a global workforce of 5200+, spanning 37 countries. We support hybrid working and our scale and diversity presents ample opportunities to grow your career at Citi, our enterprise strategy is imbedding modern engineering practices, state of the art AI and technological transformation, all of which is underpinned by a talented workforce who are integral to our Aspirations, Business and Clients success.
By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
Team/Role Overview
The primary objective of the role is to lead a global team that coordinate exceptional Services response to major technology events (planned or unplanned), team responsibilities encompasses oversight of 24×7 service anomaly detection for over 90 critical end to end flows ensuring adherence to regulatory mandated Critical Business Services (CBS) and a heightened focus on a subset of Platinum Clients. Services consists of multiple sub domains, Digital Access Channels, Payments processing, Investor and Issuer Services, Core Banking, Liquidity, Trade & Working Capital and Data.
What you’ll do
Strategy Definition & Delivery:
- Define and drive the strategy for Services BCC, ensuring alignment with Citi goals.
- Deliver outcomes that promote rapid recovery, reduce client impact duration, and foster continuous improvement based on stakeholder and client feedback.
Relationship Management & Stakeholder Engagement:
- Maintain strong relationships with senior product, operations, and technology stakeholders, garner support for strategy, set targets and share performance insights.
- Actively lead and manage stakeholders during more significant disruptive events.
Operational Excellence & Compliance:
- Ensure adherence to Citi Enterprise policies and protocols, incl. Major Incident Management and ITIL practices.
- Build, maintain strong awareness of global regulatory obligations related to disruptive events, including reporting requirements and stakeholder communication.
- Strengthen CBS/ITOL awareness, obligations, response, and reporting requirements, influencing outcomes to tackle improvement areas.
Continuous Improvement & Readiness:
- Ongoing improvement in Services command and control, escalation, and communication, including cyber event coordination.
- Improve readiness and response to enterprise/catastrophic events through tabletop/chaos training exercises and automation.
Team Leadership & Performance:
- Set and cascade objectives and performance measures for direct teams and those relevant to overall Services Production organization
What we’ll need from you
- 10+ years of relevant industry experience.
- Proven leadership managing and influencing global teams, direct, matrix and stakeholders.
- Strong track record in crisis management and leading responses to disruptive events.
- Demonstrated success driving results and continuous improvement in production
- Experienced with organizational transformation.
- Exceptional stakeholder and relationship management capabilities.
- Experience with financial planning and cost discipline
- Exceptional staff engagement and talent development skills
- Ability to navigate and lead within large, complex organizations.
What we can offer you
This is a role that\’ll offer you the opportunity to build a broad and in-depth knowledge of Services key business domains, largely dominated by rapidly growing Payments processing. Every day there will be new challenges and opportunities to help you develop new skills and foster relationships that can drive your career”
We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.
By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:
- Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
- A discretional annual performance related bonus
- Private medical insurance packages to suit your personal circumstances
- Employee Assistance Program
- Pension Plan
- Paid Parental Leave
- Special discounts for employees, family, and friends
- Access to an array of learning and development resources
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.
Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.
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Job Family Group:
Technology
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Job Family:
Applications Support
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Time Type:
Full time
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Most Relevant Skills
Please see the requirements listed above.
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Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .
View Citi’s EEO Policy Statement and the Know Your Rights poster.
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Services Production Management Business Control Centre (Global Lead) - Director employer: Citigroup Inc.
Contact Detail:
Citigroup Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Services Production Management Business Control Centre (Global Lead) - Director
✨Tip Number 1
Familiarise yourself with Citi's core values and mission. Understanding their commitment to being a trusted partner for clients will help you align your responses during interviews, showcasing how your experience in production management and stakeholder engagement can contribute to their goals.
✨Tip Number 2
Network with current or former employees of Citi, especially those in similar roles. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations, which you can leverage during your application process.
✨Tip Number 3
Stay updated on the latest trends in financial technology and operational excellence. Being knowledgeable about advancements in AI and service disruption will allow you to discuss relevant topics confidently, demonstrating your proactive approach to continuous improvement.
✨Tip Number 4
Prepare specific examples of how you've successfully managed crises or led teams through disruptive events. Articulating these experiences clearly will highlight your leadership skills and ability to navigate complex situations, making you a strong candidate for the role.
We think you need these skills to ace Services Production Management Business Control Centre (Global Lead) - Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in Production Management, strategic leadership, and crisis management. Use specific examples that demonstrate your ability to lead global teams and manage disruptive events.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and how your skills align with Citi's mission. Mention your experience with operational excellence and stakeholder engagement, and how you can contribute to their goals.
Highlight Key Achievements: When detailing your work history, focus on quantifiable achievements that showcase your impact in previous roles. For instance, mention any successful strategies you've implemented that led to improved service delivery or client satisfaction.
Showcase Continuous Improvement Initiatives: Citi values continuous improvement, so be sure to include examples of how you've driven process enhancements or operational efficiencies in your past positions. This could involve training initiatives, automation projects, or compliance improvements.
How to prepare for a job interview at Citigroup Inc.
✨Understand the Role and Responsibilities
Make sure you thoroughly understand the job description and the key responsibilities of the Services Production Management Business Control Centre role. Be prepared to discuss how your experience aligns with their needs, especially in crisis management and operational excellence.
✨Showcase Your Leadership Skills
As a director, demonstrating your leadership capabilities is crucial. Prepare examples of how you've successfully managed global teams and influenced stakeholders in previous roles, particularly during disruptive events.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle crises. Think of specific instances where you led a team through a major technology event or improved operational processes.
✨Highlight Continuous Improvement Initiatives
Citi values continuous improvement, so be ready to discuss any initiatives you've led that resulted in enhanced performance or efficiency. Share metrics or outcomes that demonstrate your impact in previous roles.
