Senior Vice President, AI Execution Manager - Issuer Services

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s Issuer Services team. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview:

Citi Issuer Services is a leading provider of corporate trust services depositary receipts. We continue to be a leader in the industry through our consultative solutions, technical expertise and talent. Globally, Citi Issuer Services offers a full array of fiduciary, agency, depositary, escrow, and administrative services across the debt capital markets and administers more than US $9.0 trillion in assets under trust supporting over 3,500 clients. Citi Issuer Services provides a comprehensive range of support for capital market and corporate finance/development activities, tailoring solutions to meet individual client needs.

AI is now central to this mission. As Issuer leads the market’s transition to a natively digital marketplace, Citi is leveraging the enterprise-wide AI capabilities across Issuer to support our scalability and drive value across the full client and internal operations spectrum — from driving digitally native data and risk controls, to productivity tooling and client‑facing intelligent services.

The SVP, AI Execution Manager will be a key strategic and executional leader for this agenda — a role that is simultaneously commercial, technical, risk‑aware, and advocacy‑driven.

Strategic Mandate:

The AI Agenda for Issuer: This role spans the full AI value chain for Issuer Services — balancing innovation with commercial discipline, and opportunity with responsible governance.

• Client‑Facing AI Capabilities: Build AI‑powered solutions and services that deliver measurable value to Issuer Services clients across a broad range of global market products.
• Internal AI & Productivity: Champion AI adoption for internal teams — identifying, prioritizing, and deploying tools that improve operational efficiency, accelerate cycle times, and augment team capabilities across Issuer.
• Commercial Mindset & P&L: Apply rigorous commercial discipline to AI investment decisions — evaluating use cases by ROI, revenue potential, cost impact, and strategic fit to ensure every AI initiative drives measurable business value.
• Responsible AI & Risk Controls: Ensure AI capabilities are built with robust controls aligned to enterprise risk frameworks — addressing model risk, data governance, explainability, fairness, and regulatory compliance from day one.

What you’ll do:

• Drive & Execute the AI Strategy: Manage significant components of the Global AI Product roadmap for Issuer Services — contributing to the strategic vision, prioritizing use cases, and driving execution from concept through commercialization. Balance innovation ambition with business pragmatism and P&L accountability.
• Build Client‑Facing AI Products: Identify, design, and deliver AI‑powered capabilities that create differentiated value for Issuer Services clients — spanning a wide range of AI capabilities integrated tightly within internal and client‑facing platforms. Partner with clients directly to validate and co‑create solutions.
• Champion Internal AI & Productivity: Lead the identification and deployment of AI tools that enhance internal operations and team productivity across Issuer — including process automation, intelligent decisioning, and Gen AI productivity capabilities. Lead the primary internal advocacy for responsible AI adoption and culture change.
• Apply Commercial Discipline to AI Investment: Evaluate AI opportunities through a commercial lens — developing business cases, assessing P&L implications, estimating revenue impact, and driving clear prioritization trade‑offs. Ensure AI spend translates into measurable financial outcomes.
• Embed Responsible AI & Enterprise Controls: Ensure all AI capabilities are built in line with Citi's enterprise risk standards — establishing model risk governance, data lineage, explainability standards, fairness testing, and regulatory compliance controls. Proactively address ethical AI considerations across all product decisions.
• Build & Manage a Wide Stakeholder Ecosystem: Cultivate deep partnerships across Sales, Product, Technology, Operations, Finance, Compliance, Risk, and Legal. Navigate a matrixed organization, build consensus across competing priorities, and drive alignment on AI strategy at every level of the organization.
• Drive Agile, Outcomes‑Led Delivery: Operate with an agile mindset — setting ambitious but achievable OKRs, monitoring KPIs closely, and using a test‑learn‑iterate approach to accelerate time‑to‑market. Manage AI product development in close collaboration with technology teams using modern delivery practices.
• Lead Global Rollout & Scaling: Manage the geographic expansion of AI capabilities across our global market footprint — adapting solutions to local regulatory requirements, market dynamics, and client‑needs while maintaining global design consistency and reusability.
• Represent the AI Domain & be its Champion: Serve as a senior voice and champion for AI within Issuer Services and the broader Services organization. Articulate the AI vision to leadership, clients, and external partners. Foster a culture of AI curiosity, experimentation, and literacy across the Issuer Services team.

What we’ll need from you:

• The ideal candidate combines deep product management expertise with an informed, commercial understanding of AI — and the leadership presence to influence at every level of the organisation.
• Significant product management or similar role experience, including demonstrated delivery of large-scale, technology‑led products.
• Proven experience building, launching, or scaling AI/ML‑powered products or digital platforms — ideally in financial services or fintech.
• Strong commercial acumen with demonstrated ability to contribute to a P&L, build business cases, and drive ROI‑driven product investment decisions.
• Direct or indirect external client‑facing experience; comfortable co‑creating and validating products with enterprise clients.
• Deep understanding of AI concepts, model risk management, responsible AI frameworks, and enterprise governance requirements.
• Exceptional stakeholder management skills — ability to build consensus, influence without authority, and operate effectively in a matrixed global organization.
• Outstanding verbal and written communication skills; ability to translate complex AI concepts for executive, technical, and client audiences alike.
• Demonstrated ability to self‑direct, operate in ambiguous environments, meet deadlines, and deliver consistently high‑quality outcomes in startup‑like conditions.
• Background in Issuer Services, debt capital markets, or structured finance is an advantage.
• Experience working within or alongside compliance, legal, or risk functions on regulated AI deployments.
• Familiarity with generative AI tools and their practical application to enterprise productivity workflows.
• Experience with agile delivery methodologies and cross‑functional product team leadership at scale.

What we can offer you:

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best‑in‑class benefits they need to be well, live well and save well. By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
• A discretional annual performance related bonus
• Private medical insurance packages to suit your personal circumstances
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.