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For Companies At a Glance
- Tasks: Manage client projects and ensure smooth delivery of key strategic initiatives.
- Company: Join Citi, a global financial institution dedicated to responsible financial services.
- Benefits: Enjoy competitive salary, bonus potential, award-winning pension, and lifestyle perks.
- Why this job: Be at the forefront of client change management in a dynamic, supportive environment.
- Qualifications: Experience in finance as a Project Manager with strong communication skills required.
- Other info: Citi values diversity and offers equal opportunities for all applicants.
The predicted salary is between 36000 - 60000 £ per year.
Are you looking for a career move that will put you at the heart of a global financial institution?
By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
Team/Role Overview
The Client Change Delivery team is responsible for the delivery of our largest clients’ key strategic projects and operates across Edinburgh, Dublin and Warsaw. The Change Management team work in partnership with functional change delivery teams across Middle Office, Fund Accounting and Transfer Agency to assure timely and accurate delivery of each client project. The Change Management team oversee the entire change book for their allocated client, interact with the client on a daily basis, manage any client escalations, produce weekly and monthly governance materials, manage internal and client stakeholders and support the functional teams with any client related issues or challenges.
We are delighted to advertise an exciting opportunity in our Client Change Management function which oversees and supports the delivery and reporting of our key clients change book. The successful candidate will have the Client |Change Management responsibilities and will actively manage and /or support other lead Change Manager the Clients Change Programme and our Change relationship with them. Reporting into the Client Change Delivery Manager, the candidate will have the opportunity to work closely with colleagues in Client Executive, Product and Fund Services Management.
What you’ll do
- Manage/Contribute to the daily, weekly and monthly client governance interactions and reporting
- Manage/Co-manage client relationship, coordinate the Client Change pipeline
- Oversee the Functional Delivery teams to assure adherence to client change requirements from project artefacts to KPI’s
- Drive a continuous improvement programme to assure the client experience is consistently positive
- Proactively manage the open book of change to assure the client rating for change is positive
- Mobilise the Citi team to address any client escalations or for general issue management
What we’ll need from you
- Relevant experience in finance organization as Project Manager
- Experience with Client Change in lifecycle and Client Relationship
- Analytical Mindset and Problem Solving
- Strong Communication – concise written materials, ability to chair meetings to agenda, good listening (written and verbal)
What we Offer
As well as a competitive salary and consideration for a yearly discretionary bonus Citi offer;
- Award winning pension scheme,
- Life assurance and
- Private medical insurance
In addition, we offer a competitive maternity, paternity and adoption leave scheme. We pride ourselves on our ability to offer employees a number of lifestyle benefits including; on site restaurant and coffee shops, online shopping and concierge service and subsidised clubs and societies.
Our Select benefit package offers you the opportunity to customise your benefits according to your own lifestyle preferences and includes corporate discounts, memberships and a range of additional extras.
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Job Family Group:
Operations – Core
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Job Family:
Operations Project Management
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Time Type:
Full time
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Most Relevant Skills
Please see the requirements listed above.
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Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .
View Citi’s EEO Policy Statement and the Know Your Rights poster.
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Project Manager (Client Change) employer: Citigroup Inc.
Contact Detail:
Citigroup Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Manager (Client Change)
✨Tip Number 1
Familiarise yourself with the specific projects and clients that Citi has worked with in the past. Understanding their client change management processes will help you speak confidently about how your experience aligns with their needs.
✨Tip Number 2
Network with current or former employees of Citi, especially those in project management roles. They can provide valuable insights into the company culture and expectations, which can be beneficial during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships and change initiatives in your previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Stay updated on the latest trends in financial services and change management. Being knowledgeable about industry developments will demonstrate your commitment and readiness to contribute to Citi's mission.
We think you need these skills to ace Project Manager (Client Change)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in project management and client change. Use specific examples that demonstrate your analytical mindset, problem-solving skills, and strong communication abilities.
Craft a Compelling Cover Letter: Write a cover letter that clearly outlines your motivation for applying to Citi and how your background aligns with the responsibilities of the Project Manager role. Mention your experience with client relationships and governance interactions.
Showcase Relevant Skills: In your application, emphasise your experience in finance organisations and any specific projects you've managed that relate to client change. Highlight your ability to chair meetings and produce concise written materials.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Citigroup Inc.
✨Understand the Client Change Lifecycle
Make sure you have a solid grasp of the client change lifecycle and how it applies to project management. Be prepared to discuss your previous experiences in managing client changes and how you ensured successful outcomes.
✨Showcase Your Analytical Skills
Demonstrate your analytical mindset by preparing examples of how you've solved complex problems in past projects. Highlight specific instances where your problem-solving skills led to improved client satisfaction or project efficiency.
✨Prepare for Governance Interactions
Since the role involves managing client governance interactions, practice discussing how you would approach these meetings. Think about how you can present concise written materials and chair meetings effectively to keep discussions on track.
✨Emphasise Strong Communication Skills
Communication is key in this role. Be ready to showcase your ability to listen actively and convey information clearly. Prepare to discuss how you've managed stakeholder relationships and resolved escalations in previous roles.
