At a Glance
- Tasks: Provide high-quality technical support for Market Ops Trade flow platform and troubleshoot complex issues.
- Company: Join Citi, a global financial institution committed to responsible growth.
- Benefits: Enjoy competitive salary, hybrid work model, private medical care, and generous annual leave.
- Other info: Collaborate with global teams and enhance your problem-solving skills in a fast-paced setting.
- Why this job: Make a real impact in a dynamic environment while gaining insights into the trade lifecycle.
- Qualifications: Experience in supporting business-critical applications and strong SQL skills required.
The predicted salary is between 55000 - 65000 £ per year.
Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s Market Operations Technology support team. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
The Market Operations Tech TradeFlow Support team provides critical technical and business support for Citi’s global Cash Settlements business, ensuring the smooth and timely processing of high-volume trade flows into our core settlement and clearing platforms. In this fast-paced role, you will be at the heart of the post-trade lifecycle, responsible for real-time monitoring, troubleshooting, and resolving complex issues that span business logic, application code, and infrastructure.
You will collaborate daily with a wide range of stakeholders, including Markets Operations (across all regions), application developers, and infrastructure teams, to maintain operational stability and ensure the integrity of Citi's global trading activities. This is a unique opportunity to gain an end-to-end understanding of the trade lifecycle in a dynamic environment where your problem-solving skills will have a direct impact on the firm's success. Support teams are in multiple locations; Singapore, India and Tampa providing follow-the-sun coverage.
What you’ll do:
- Provide timely, high‑quality L2 technical support for Market Ops Trade flow platform, ensuring minimal business impact during incidents.
- Part of a global follow-the-sun team ensuring all trade flows from Middle office to Settlements are delivered successfully.
- Investigate issues raised by Operations and downstream partners on Trades/feeds delivered to them, improving data quality checks, monitoring and alerting.
- Work closely with the in-house dev teams, escalating issues where needed.
- Track incidents in Service Now, own the stability book of work in Jira.
- Improve monitoring, observability and controls for our stack.
- Improve resiliency and recoverability for our stack, holding our dev team accountable.
Key Skills and Experience required:
- Proven experience supporting business‑critical applications in a global markets or trading environment.
- Strong SQL skills with experience working with relational databases (e.g. Oracle, SQL Server).
- Experience with middleware and messaging technologies such as MQ and Kafka.
- Demonstrable scripting ability in Python or shell scripting for automation and analysis.
- Experience with enterprise monitoring and observability tools such as ITRS Geneos, Splunk, Grafana, or equivalent.
- Strong analytical and troubleshooting skills, with the ability to operate effectively under pressure.
- Excellent verbal and written communication skills, able to translate complex technical issues for both technical and non‑technical stakeholders.
- Familiarity with ITIL frameworks and best practices for incident, problem, and change management.
Any Beneficial / Nice to have skills and experience:
- Strong functional knowledge of Investment banking and Trade /Settlement lifecycle is preferred.
- Hands on experience with Prompt Engineering and AI Tools.
What we’ll provide you:
- By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:
- 20 working days annual leave (plus bank holidays)
- A discretional annual performance related bonus
- Private Medical Care & Life Insurance
- Employee Assistance Program
- Paid Parental Leave
- Access to an array of learning and development resources
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
Market Operations Applications Support - Senior Analyst in London employer: Citigroup, Inc.
Citi is an exceptional employer that offers a dynamic and inclusive work environment, where employees are empowered to make a meaningful impact in the global financial landscape. With a strong focus on professional development, competitive benefits including private medical care and a hybrid working model, Citi fosters a culture of collaboration and innovation, ensuring that every team member has the opportunity to grow and thrive in their career. Join us in Tampa, where you will be part of a global team dedicated to operational excellence and client success.
StudySmarter Expert Advice🤫
We think this is how you could land Market Operations Applications Support - Senior Analyst in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Citi through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since this role involves SQL and troubleshooting, practice some real-world scenarios that might come up during your chat with the hiring team.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss specific examples where you've tackled complex issues in a high-pressure environment. This will demonstrate your fit for the fast-paced nature of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Citi.
We think you need these skills to ace Market Operations Applications Support - Senior Analyst in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your analytical, problem-solving, and communication skills, as these are key for the Market Operations Applications Support role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've tackled similar challenges in the past, especially in a trading or financial environment.
Showcase Your Technical Skills:Since this role requires strong SQL skills and familiarity with middleware technologies, make sure to mention any relevant projects or experiences that demonstrate your technical prowess. We want to see your hands-on experience!
Apply Through Our Website:We encourage you to apply directly through our website. This way, your application will be processed more efficiently, and you'll have access to all the latest updates about your application status.
How to prepare for a job interview at Citigroup, Inc.
✨Know Your Tech Inside Out
Make sure you brush up on your SQL skills and get familiar with the middleware and messaging technologies mentioned in the job description, like MQ and Kafka. Being able to discuss your experience with these tools confidently will show that you're ready to hit the ground running.
✨Show Off Your Problem-Solving Skills
Prepare some examples of complex issues you've resolved in previous roles, especially in a trading environment. Be ready to explain your thought process and how you collaborated with different teams to find solutions. This will highlight your analytical skills and ability to work under pressure.
✨Communicate Like a Pro
Since you'll be dealing with both technical and non-technical stakeholders, practice explaining complex technical concepts in simple terms. This will demonstrate your excellent communication skills and your ability to bridge the gap between different teams.
✨Familiarise Yourself with ITIL Practices
Understanding ITIL frameworks for incident, problem, and change management is crucial for this role. Brush up on these concepts and be prepared to discuss how you've applied them in past experiences. This will show that you’re not just technically savvy but also understand best practices in operational stability.
