FDC Operational Client Relationship Manager (Assistant Vice President) in London

The FDC Operational Client Relationship Manager is responsible for managing a portfolio of existing platinum and strategic ETD and OTC clients, delivering exceptional client service while strengthening long-term relationships. This role requires a strong balance between operational oversight and client engagement, ensuring that Citi’s standards and obligations are consistently met across global markets and regulatory frameworks.

Responsibilities

• Serve as the principal operational contact for a portfolio of ETD and OTC Platinum clients, delivering client service excellence and maintaining strong, trusted relationships.
• Act as a subject matter expert (SME) across global ETD markets and OTC clearing houses, with extensive knowledge of principal products, market practices, regulatory requirements, and additional asset classes such as equities, FX, repo, fixed income, physical commodities, and Prime Brokerage.
• Manage the diverse needs of clients including commodity firms, banks, pension funds, asset managers, and hedge funds, providing tailored relationship management to ensure successful outcomes for client’s requirements.
• Oversee clients’ operational processes and trade life cycles, coordinating across internal teams (cash & collateral, trade, deliveries, fees, etc.) to ensure they meet Citi’s SLAs and also the client expectations.
• Monitor client activity to ensure compliance with commercial, regulatory, and risk requirements across EMEA, NAM, and APAC regions, leveraging Citi systems and required market knowledge.
• Lead post-trade issue resolution and risk event management as the primary escalation point, ensuring timely client communication, internal escalation, and delivery of tactical/strategic remediation plans.
• Conduct detailed trend and root cause analysis to identify process inefficiencies, partnering with technology teams to deliver operational efficiency solutions and business justification documentation for prioritisation.
• Plan, coordinate, and deliver client meetings (Internal/External), both in-person and remotely covering performance reviews, operational objectives, and Citi’s commercial agenda, while engaging effectively with stakeholders at all organizational levels, including c-suite executives.
• Design and deliver product and technology training for/to clients to enhance post-trade process understanding, improve risk management practices, and strengthen client-side self-sufficiency.
• Prepare and deliver regular reporting, metrics, and status updates to management, ensuring transparency of client activities, operational risks, and service performance.

Qualifications

• Solid & demonstrable relevant experience.
• Consistently demonstrates clear and concise written and verbal communication skills.
• Bachelor’s Degree/University degree or equivalent experience.

Benefits

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure.
• A discretionary annual performance related bonus.
• Private medical insurance packages to suit your personal circumstances.
• Employee Assistance Program.
• Pension Plan.
• Paid Parental Leave.
• Special discounts for employees, family, and friends.
• Access to an array of learning and development resources.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, please contact the accessibility team.