At a Glance
- Tasks: Provide top-notch support for equities trading applications and collaborate with diverse teams.
- Company: Join Citi, a leading global bank with a dynamic and inclusive culture.
- Benefits: Gain access to extensive training, competitive salary, and career growth opportunities.
- Other info: Work on the trading floor and engage with senior partners in a vibrant environment.
- Why this job: Make an impact in the fast-paced world of equities trading while developing your tech skills.
- Qualifications: Experience in front office support, Unix, and programming languages like Python and SQL.
The predicted salary is between 80000 - 100000 £ per year.
Citi Markets Technology are seeking a highly motivated IT professional to join our Production Support team located in London. This is an opportunity to join the regional EMEA team providing front office support across our suite of equities electronic trading applications. This role will involve sitting on the trading floor dealing with a range of teams including Traders, Developers, Product Owners, and System Analysts.
What we'll be looking for:
- Experience in a Front Office Application Support role.
- Experience supporting applications hosted within Unix environment.
- Experience with some programming languages (Python, Bash, SQL, K+, Perl).
- Experience in FIX protocol.
- Strong understanding of Equities markets and trade lifecycle.
- Problem management, issue tracking/reporting, ITIL.
- Consistently demonstrates clear and concise written and verbal communication skills and to communicate appropriately to relevant and various degrees of technical stakeholders.
Key Responsibilities include:
- Provide technical and business support for users of Citi trading applications.
- Work closely with Low Touch DMA/DSA trading desks to ensure operational resilience and excellent client experience.
- Manages, maintains and supports applications and their operating environments.
- Start of day checks, continual monitoring using ITRS/Geneos.
- Develop and maintain technical support documents.
- Reviews and develops application contingency planning to ensure availability to users.
- Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
- Act as a liaison between users/traders, interfacing internal technology groups and vendors.
- Participate in application releases, from development, testing and deployment into production.
- Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
- Appropriately assess risk when business decisions are made.
- Scripting and automation.
What development value does this role offer?
- Develop Domain Expertise in Citi’s Equities Production platforms.
- Opportunity to work across with Equities businesses in Citi.
- Significant interaction with senior technology and business partners.
- Opportunity to develop support and technical expertise to work in a diverse team with varied strengths that handles critical business/technology issues every single day.
- You will gain significant experience of the advanced technologies used to run our business regionally and globally.
- You will build an extensive knowledge of the equities trading space and market structure.
- Citi offer access to great training/development courses.
Education:
- Bachelor’s/University degree or equivalent experience.
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
Equities High Touch Support Lead - EMEA - Vice President in London employer: Citigroup, Inc.
Citi is an exceptional employer, offering a dynamic work environment on the trading floor in London where you will collaborate closely with traders and technology experts. With a strong focus on employee development, you will gain invaluable domain expertise in equities production platforms and have access to extensive training opportunities, fostering both personal and professional growth. The inclusive culture at Citi ensures that every team member's contributions are valued, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Equities High Touch Support Lead - EMEA - Vice President in London
✨Tip Number 1
Network like a pro! Get out there and connect with folks in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that dream job.
✨Tip Number 2
Practice makes perfect! Before any interview, do some mock sessions with friends or family. Focus on articulating your experience in front office application support and your knowledge of equities markets. This will help you feel more confident when it’s showtime.
✨Tip Number 3
Show off your skills! If you’ve got experience with programming languages like Python or SQL, be ready to discuss specific projects or challenges you’ve tackled. Real-life examples can really make you stand out during interviews.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who want to join our team. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Equities High Touch Support Lead - EMEA - Vice President in London
Some tips for your application 🫡
Show Your Front Office Experience:Make sure to highlight your experience in a Front Office Application Support role. We want to see how you've interacted with traders and other stakeholders, so share specific examples that demonstrate your ability to communicate effectively in a fast-paced environment.
Technical Skills Matter:Don’t forget to mention your technical skills! If you’ve worked with Unix environments or have experience in programming languages like Python, Bash, or SQL, let us know. We’re keen on candidates who can navigate the tech side of things smoothly.
Problem-Solving is Key:We love problem solvers! In your application, give us a glimpse into how you've managed issues in the past. Talk about your experience with problem management and issue tracking, and how you’ve contributed to maintaining operational resilience.
Apply Through Our Website:Finally, make sure to apply through our website! It’s the best way for us to receive your application and keep track of it. Plus, it shows you’re serious about joining our team at Citi Markets Technology.
How to prepare for a job interview at Citigroup, Inc.
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially in Unix environments and the programming languages mentioned like Python, Bash, and SQL. Be ready to discuss how you've used these in past roles, as this will show your hands-on experience and problem-solving abilities.
✨Understand the Equities Market
Familiarise yourself with the equities market and trade lifecycle. Being able to speak knowledgeably about market trends and trading processes will impress the interviewers and demonstrate your genuine interest in the role.
✨Communicate Clearly
Since you'll be liaising with various teams, practice articulating complex technical concepts in simple terms. Prepare examples of how you've effectively communicated with both technical and non-technical stakeholders in previous roles.
✨Showcase Your Problem-Solving Skills
Be ready to discuss specific instances where you've managed production issues or implemented solutions. Highlight your experience with ITIL practices and how you've tracked and reported issues to ensure operational resilience.
