At a Glance
- Tasks: Lead a multicultural team in supporting OTC Derivatives and Margin applications.
- Company: Join Citi, a global financial institution committed to client growth.
- Benefits: Enjoy competitive salary, 27 days leave, hybrid work, and health benefits.
- Other info: Dynamic role with opportunities for career advancement and professional development.
- Why this job: Make an impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in Capital Markets and strong problem-solving abilities required.
The predicted salary is between 80000 - 100000 £ per year.
Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in technical system analysis, crisis handling, problem solving and communication skills to Citi’s Markets Operations technology support Team. By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
Team/Role Overview:
This exciting opportunity is responsible to lead the growing technical support team for OTC Derivatives and Margin processing applications during the EMEA business hours. Successful candidate will be responsible to ensure end to end uptime of the applications in scope and facing off to the primary stakeholders in the region and managing the day to day work allocation of the team staff. This is an exciting opportunity to lead a multicultural team located over 2-3 locations within the region and opportunities to influence the global operational effectiveness of a larger group supporting the business.
What you’ll do:
- Provides expertise in area and an advanced level of understanding of the principles of apps support.
- Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards, documents requirements.
- Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.
- Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements.
- Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options.
- Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.
- Persuades and influences others through strong and comprehensive communication and diplomacy skills.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.
What we’ll need from you:
- Experience supporting Margin processing and/or OTC derivatives and/or Securities Settlement applications in Capital Markets.
- Hands on leader in troubleshooting system issues, leading triage calls and root cause analysis.
- Practical problem solving and strategic thinking skills, prior experience in crisis management, user frontline support for business-critical platforms.
- Demonstrated leadership, interpersonal skills and relationship building skills.
- Service oriented attitude, Ability to work in a fast-paced environment.
- Proficient using basic technical tools and systems with respect IT service management.
- Good interpersonal and communication skills, ability to articulate business/material impact of technical systems failures, enhancement or capability to non-technical users.
- Ability to influence/convince senior stakeholders on mandate progress updates.
What we’ll provide you:
By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:
- 27 days annual leave (plus bank holidays)
- A discretionary annual performance related bonus
- Private Medical Care & Life Insurance
- Employee Assistance Program
- Pension Plan
- Paid Parental Leave
- Special discounts for employees, family, and friends
- Access to an array of learning and development resources
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
Application Support Lead – OTC Derivatives & Margin Technology - Vice President in London employer: Citigroup, Inc.
Citi is an exceptional employer that offers a dynamic and inclusive work environment, where you can thrive as part of a multicultural team dedicated to supporting OTC Derivatives and Margin processing applications. With a strong focus on employee growth, you will benefit from extensive learning resources, a competitive salary, and generous perks such as 27 days of annual leave and private medical care. Join us in a hybrid working model that promotes work-life balance while contributing to a global financial institution committed to responsible financial services.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Lead – OTC Derivatives & Margin Technology - Vice President in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and tech sectors. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by practising common questions related to application support and crisis management. We recommend role-playing with a friend or using online resources to sharpen your responses and boost your confidence.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've tackled technical issues or led teams through crises. This will demonstrate your hands-on experience and leadership abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Citi.
We think you need these skills to ace Application Support Lead – OTC Derivatives & Margin Technology - Vice President in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your expertise in OTC derivatives and margin processing, as well as any crisis management experience you have. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. Don’t forget to mention your leadership skills and ability to work in a multicultural environment.
Showcase Problem-Solving Skills:In your application, give examples of how you've tackled complex problems in the past. We love candidates who can think on their feet and come up with innovative solutions, especially in high-pressure situations.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Citigroup, Inc.
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to OTC derivatives and margin processing applications. Be prepared to discuss specific systems you've supported, the challenges you've faced, and how you've resolved them. This will show that you’re not just familiar with the tech but can also lead a team in troubleshooting.
✨Showcase Your Leadership Skills
As a potential Application Support Lead, it’s crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams, handled crises, or influenced stakeholders. Highlight your interpersonal skills and how you build relationships within a multicultural environment.
✨Communicate Clearly and Effectively
Since this role involves liaising with various stakeholders, practice articulating complex technical issues in simple terms. Think about how you would explain a system failure to a non-technical user. Clear communication can set you apart and show your ability to bridge the gap between tech and business.
✨Prepare for Problem-Solving Scenarios
Expect to face hypothetical scenarios during the interview where you’ll need to demonstrate your problem-solving skills. Think through past experiences where you identified risks or vulnerabilities and how you proposed solutions. This will showcase your analytical thinking and ability to handle high-pressure situations.
