Learning Administration and Services Analyst
Learning Administration and Services Analyst

Learning Administration and Services Analyst

Belfast Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Support vendor engagement and expense management in a global financial institution.
  • Company: Join Citi, a trusted partner in financial services driving growth and economic progress.
  • Benefits: Enjoy hybrid work, generous holidays, private medical insurance, and a performance bonus.
  • Why this job: Be part of a dynamic team impacting global strategies while developing your skills.
  • Qualifications: Bachelor’s degree or equivalent experience; vendor management and analytics preferred.
  • Other info: Citi promotes a diverse workplace where everyone can thrive and be their authentic selves.

The predicted salary is between 36000 - 60000 £ per year.

Are you looking for a career move that will put you at the heart of a global financial institution?

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Role Overview:

The Learning Administration & Services Analysts supports the vendor engagement and expense management activities of the Learning & Culture function including purchasing and payment process. Learning Administration & Services provides consultative support to the Learning Advisory and Execution teams in ensuring compliance of Learning vendor engagements to policies and standards in partnership with the Learning Third-Party Management and Supply Chain Operations.

What you\’ll be doing:

  • Ensure that data is summarized from across the business to provide critical information to executive team

  • Partner directly with various players across decision management groups, analyze data and evaluate multiple sources to develop recommendations on high-priority strategic initiatives, including the annual strategic plan

  • Formulate and shepherd cross-franchise initiatives and programs from conception to completion

  • Help to manage executable strategies, partnering across the organization

  • Establish best practices and principles for the decision management organization globally

  • In conjunction with the team – understands the complexities of the department Profit and Loss (P&L); appropriate accruals, client allocations in order to improve operational efficiency and productivity.

  • Help provide oversight of the Business Critical Milestone Reporting process and various other executive / client / management reporting processes. Ensure quality, efficiency and accuracy throughout the reporting process.

  • Work with the team and respective Decision Management leaders on the communication strategy (e.g. town halls, new hire events) for the department and facilitate the development of communication materials and presentations for senior management, including C-level management, the Board of Directors, Operating Committee and other key stakeholders as required

  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm\’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

What we\’ll need from you:

  • Experience in Vendor Management and Learning Operations preferred.

  • Relevant experience in global and complex settings with multiple stake holders

  • experience in area related to analytics

  • Individual contributor with the ability to work in a team of diverse skill sets and cultures

  • Demonstrated success in managing deliverables within given timeframes; ability to cope under time pressures

  • Consistently demonstrates clear and concise written and verbal communication

Education:

  • Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

What we can offer you:

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

  • Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure

  • A discretional annual performance related bonus

  • Private medical insurance packages to suit your personal circumstances

  • Employee Assistance Program

  • Pension Plan

  • Paid Parental Leave

  • Special discounts for employees, family, and friends

  • Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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Job Family Group:

Business Strategy, Management & Administration

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Job Family:

Business Management

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Time Type:

Full time

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

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Learning Administration and Services Analyst employer: Citigroup Inc.

Citi Belfast is an exceptional employer that prioritises the well-being and growth of its employees, offering a dynamic work environment with a hybrid model and a competitive salary package. With generous holiday allowances, private medical insurance, and extensive learning resources, Citi fosters a culture of inclusivity and support, ensuring that every team member can thrive while contributing to meaningful financial services on a global scale.
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Contact Detail:

Citigroup Inc. Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Learning Administration and Services Analyst

✨Tip Number 1

Familiarise yourself with the key responsibilities of the Learning Administration and Services Analyst role. Understanding vendor management and expense processes will help you engage in meaningful conversations during interviews.

✨Tip Number 2

Network with current or former employees at Citi, especially those in similar roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your application.

✨Tip Number 3

Stay updated on industry trends related to learning operations and vendor management. Being knowledgeable about current practices will demonstrate your commitment and expertise during discussions with hiring managers.

✨Tip Number 4

Prepare specific examples from your past experiences that showcase your ability to manage deliverables under pressure and work collaboratively in diverse teams. This will help you stand out as a strong candidate during interviews.

We think you need these skills to ace Learning Administration and Services Analyst

Vendor Management
Expense Management
Data Analysis
Communication Skills
Project Management
Analytical Skills
Stakeholder Engagement
Compliance Knowledge
Report Writing
Time Management
Problem-Solving Skills
Team Collaboration
Attention to Detail
Presentation Skills

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in vendor management and learning operations. Use specific examples that demonstrate your ability to manage deliverables under time pressures and work with diverse teams.

Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role at Citi and how your background aligns with their mission. Mention your analytical skills and experience in global settings, as these are key aspects of the job.

Showcase Communication Skills: Since clear communication is essential for this role, provide examples in your application that demonstrate your written and verbal communication abilities. Consider including instances where you developed materials for senior management or facilitated communication strategies.

Highlight Compliance Awareness: Citi places a strong emphasis on compliance and ethical judgement. In your application, mention any relevant experience you have in adhering to policies and regulations, and how you have managed risks in previous roles.

How to prepare for a job interview at Citigroup Inc.

✨Understand the Role

Make sure you thoroughly understand the responsibilities of a Learning Administration and Services Analyst. Familiarise yourself with vendor management, expense management, and compliance processes, as these are key aspects of the role.

✨Showcase Your Analytical Skills

Prepare to discuss your experience with data analysis and how you've used it to make recommendations in previous roles. Be ready to provide examples of how you've managed deliverables under pressure, as this is crucial for success in this position.

✨Communicate Effectively

Since the role involves communication with various stakeholders, practice articulating your thoughts clearly and concisely. Prepare to discuss how you've developed communication materials or presentations for senior management in the past.

✨Demonstrate Team Collaboration

Highlight your ability to work within diverse teams. Be prepared to share examples of how you've collaborated with different departments or stakeholders to achieve common goals, as this will be important in a global organisation like Citi.

Learning Administration and Services Analyst
Citigroup Inc.
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  • Learning Administration and Services Analyst

    Belfast
    Full-Time
    36000 - 60000 £ / year (est.)

    Application deadline: 2027-08-21

  • C

    Citigroup Inc.

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