Escalation Event Analyst and Reporting Officer - Assistant Vice President

The Client Organization was established to drive enterprise-wide approaches to client coverage, identifying and filling in gaps or reducing duplication to ensure consistency throughout the firm. Additionally, it plays a leading role coordinating the allocation of capital and other financial, technology and human resources towards the client segments with the best returns potential. Finally, it is responsible for managing wholesale credit and counterparty risk for the organization. The Client Organization operates across 40+ jurisdictions globally.

The Client Organization Governance and Escalations team sits within the Chief Administrative Office, under the Head of Controls.The team supports and executes activities related to Corporate Governance, including Governance Committees, management meetings , Board Material Data Accuracy Controls, Escalations of Events , and oversight of the Client Organization Executive Scorecard Risk & Control metric performance and Organizational Change Management.

This role specifically sits within the Escalations Event team. The role will be expected to execute and support a range of activities including t o ensure that the various Client Organisation’s Escalation Events processes, controls, and reporting are effective, robust, and meet the requirements set out in the relevant Citi and Client Organisation’s Policies, Standards and Procedures.

Responsibilities include:

• Analytical Review and Reporting : Prepare periodic aggregated Escalation Event reporting and Quality Assurance reporting for Senior Management and relevant Committees and management meetings

• Support the review and analysis of the Client Organisation’s Escalation Event inventory to identify themes, trends, and recurring root cause

• Execute the ‘Change management’ process with regards the ‘Client Escalation Event Structure ’, ensuring adherence to the Escalation Policy/Standard

• Prepare materials specific to the Client Organisation’s Escalation Event inventory, for the monthly ‘Client Organisation Escalation Champion Forum ’, a platform for collaboration with Escalation SMEs across the Client Organisation

• Support the triage process for Escalation Events to ensure completeness and accuracy of the inventory

• Develop materials for and assist in presenting ‘ Road shows’ across the Client Organization to build awareness of the Client Organization’s Escalation Events , processes, and roles and responsibilities

• Execute controls to ensure effectiveness

Qualifications & skills:

• A good track record of experience in Financial Services in Business Risk, Operational Risk, Compliance, and/or Corporate Governance

• Experience in reporting , analysis and as an Escalation Champion or relevant skill.

• Some experience in providing effective ongoing program management support including continuous program improvement

• Understanding of a broad range of financial services products/services and end-to-end processes

• Knowledge of and experience with financial services control environments, business processes, and ever-evolving governance processes and regulatory environments

• Ability to apply critical thought in evaluating business problems, articulating problem statements concisely and guiding the development of logical, pragmatic control recommendations and solutions

• Good written and verbal communication skills

• S elf-starting team player with the ability to multitask and prioritize.

• Analytical skills with follow-up and problem-solving capability

• Proficient with Microsoft Excel and PowerPoint

Education:

• Bachelor’s/University degree

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Job Family Group:

Controls Governance & Oversight

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Job Family:

Governance Reporting & Analysis

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Time Type:

Full time

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Most Relevant Skills

Analytical Thinking, Communication, Constructive Debate, Controls Lifecycle, Data Analysis, Escalation Management, Governance, Needs Assessment, Program Management, Risk Management.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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