At a Glance
- Tasks: Provide top-notch support for equities trading applications and collaborate with diverse teams.
- Company: Join Citi, a leading global bank with a dynamic and inclusive culture.
- Benefits: Gain access to extensive training, competitive salary, and career growth opportunities.
- Other info: Work on the trading floor and engage with senior technology and business partners.
- Why this job: Make an impact in the fast-paced world of equities trading while developing your technical skills.
- Qualifications: Experience in front office application support and familiarity with programming languages.
The predicted salary is between 80000 - 100000 £ per year.
Citi Markets Technology are seeking a highly motivated IT professional to join our Production Support team located in London. This is an opportunity to join the regional EMEA team providing front office support across our suite of equities electronic trading applications. This role will involve sitting on the trading floor dealing with a range of teams including Traders, Developers, Product Owners, and System Analysts.
What we'll be looking for:
- Experience in a Front Office Application Support role.
- Experience supporting applications hosted within Unix environment.
- Experience with some programming languages (Python, Bash, SQL, K+, Perl).
- Experience in FIX protocol.
- Strong understanding of Equities markets and trade lifecycle.
- Problem management, issue tracking/reporting, ITIL.
- Consistently demonstrates clear and concise written and verbal communication skills and to communicate appropriately to relevant and various degrees of technical stakeholders.
Key Responsibilities include:
- Provide technical and business support for users of Citi trading applications.
- Work closely with Low Touch DMA/DSA trading desks to ensure operational resilience and excellent client experience.
- Manages, maintains and supports applications and their operating environments.
- Start of day checks, continual monitoring using ITRS/Geneos.
- Develop and maintain technical support documents.
- Reviews and develops application contingency planning to ensure availability to users.
- Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
- Act as a liaison between users/traders, interfacing internal technology groups and vendors.
- Participate in application releases, from development, testing and deployment into production.
- Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
- Appropriately assess risk when business decisions are made.
- Scripting and automation.
What development value does this role offer?
- Develop Domain Expertise in Citi’s Equities Production platforms.
- Opportunity to work across with Equities businesses in Citi.
- Significant interaction with senior technology and business partners.
- Opportunity to develop support and technical expertise to work in a diverse team with varied strengths that handles critical business/technology issues every single day.
- You will gain significant experience of the advanced technologies used to run our business regionally and globally.
- You will build an extensive knowledge of the equities trading space and market structure.
- Citi offer access to great training/development courses.
Education:
- Bachelor’s/University degree or equivalent experience.
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
Equities High Touch Support Lead - EMEA - Vice President employer: Citigroup, Inc.
Citi is an exceptional employer, offering a dynamic work environment on the trading floor in London where you will collaborate with diverse teams and gain invaluable experience in equities electronic trading applications. With a strong focus on employee development, Citi provides access to extensive training courses and opportunities to build domain expertise while fostering a culture of inclusivity and support. Join us to be part of a team that values innovation and operational excellence, ensuring a rewarding career path in the fast-paced world of finance.
StudySmarter Expert Advice🤫
We think this is how you could land Equities High Touch Support Lead - EMEA - Vice President
✨Tip Number 1
Network like a pro! Get out there and connect with folks in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that dream job.
✨Tip Number 2
Practice makes perfect! Before any interview, do some mock sessions with friends or family. This will help you articulate your experience and skills clearly, especially when discussing your knowledge of equities markets and trading applications.
✨Tip Number 3
Show off your tech skills! Be ready to discuss your experience with Unix environments, programming languages, and FIX protocol. Bring examples of how you've tackled issues in the past, as this will demonstrate your problem-solving abilities.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Make sure to tailor your application to highlight your relevant experience in front office support and your understanding of the trade lifecycle.
We think you need these skills to ace Equities High Touch Support Lead - EMEA - Vice President
Some tips for your application 🫡
Show Your Front Office Experience:Make sure to highlight your experience in a Front Office Application Support role. We want to see how you've interacted with traders and other stakeholders, so share specific examples that demonstrate your ability to communicate effectively in a fast-paced environment.
Technical Skills Matter:Don’t forget to mention your technical skills! If you’ve worked with Unix environments or have experience in programming languages like Python, Bash, or SQL, let us know. We’re keen on candidates who can navigate the tech side of things smoothly.
Problem-Solving is Key:We love problem solvers! In your application, give us a glimpse into how you've managed issues in the past. Talk about your experience with problem management and issue tracking, and how you’ve contributed to maintaining operational resilience.
Apply Through Our Website:Finally, make sure to apply through our website! It’s the best way for us to receive your application and keep track of it. Plus, it shows you’re serious about joining our team at Citi Markets Technology.
How to prepare for a job interview at Citigroup, Inc.
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially in Unix environments and the programming languages mentioned like Python, Bash, and SQL. Be ready to discuss how you've used these in past roles, as well as any experience with FIX protocol.
✨Understand the Equities Market
Familiarise yourself with the equities market and trade lifecycle. Being able to speak knowledgeably about current trends or challenges in the market will show that you're not just technically savvy but also understand the business side of things.
✨Communicate Clearly
Since you'll be liaising with various teams, practice articulating complex technical concepts in a clear and concise manner. Think about examples where you've successfully communicated with non-technical stakeholders and be prepared to share those stories.
✨Show Your Problem-Solving Skills
Prepare to discuss specific instances where you've managed production issues or implemented solutions. Highlight your experience with problem management and issue tracking, and be ready to explain your thought process during these situations.
