At a Glance
- Tasks: Provide top-notch support for equities trading applications and collaborate with diverse teams.
- Company: Join Citi, a leading global bank with a commitment to innovation and diversity.
- Benefits: Competitive salary, extensive training, and opportunities for career growth.
- Other info: Dynamic role with significant interaction with senior partners and exposure to advanced technologies.
- Why this job: Gain hands-on experience in the fast-paced world of equities trading and technology.
- Qualifications: Experience in front office application support and familiarity with programming languages.
The predicted salary is between 80000 - 100000 £ per year.
Citi Markets Technology are seeking a highly motivated IT professional to join our Production Support team located in London. This is an opportunity to join the regional EMEA team providing front office support across our suite of equities electronic trading applications. This role will involve sitting on the trading floor dealing with a range of teams including Traders, Developers, Product Owners, and System Analysts.
What we'll be looking for:
- Experience in a Front Office Application Support role.
- Experience supporting applications hosted within Unix environment.
- Experience with some programming languages (Python, Bash, SQL, K+, Perl).
- Experience in FIX protocol.
- Strong understanding of Equities markets and trade lifecycle.
- Problem management, issue tracking/reporting, ITIL.
- Consistently demonstrates clear and concise written and verbal communication skills and to communicate appropriately to relevant and various degrees of technical stakeholders.
Key Responsibilities include:
- Provide technical and business support for users of Citi trading applications.
- Work closely with Low Touch DMA/DSA trading desks to ensure operational resilience and excellent client experience.
- Manages, maintains and supports applications and their operating environments.
- Start of day checks, continual monitoring using ITRS/Geneos.
- Develop and maintain technical support documents.
- Reviews and develops application contingency planning to ensure availability to users.
- Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
- Act as a liaison between users/traders, interfacing internal technology groups and vendors.
- Participate in application releases, from development, testing and deployment into production.
- Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
- Appropriately assess risk when business decisions are made.
- Scripting and automation.
What development value does this role offer?
- Develop Domain Expertise in Citi’s Equities Production platforms.
- Opportunity to work across with Equities businesses in Citi.
- Significant interaction with senior technology and business partners.
- Opportunity to develop support and technical expertise to work in a diverse team with varied strengths that handles critical business/technology issues every single day.
- You will gain significant experience of the advanced technologies used to run our business regionally and globally.
- You will build an extensive knowledge of the equities trading space and market structure.
- Citi offer access to great training/development courses.
Education:
- Bachelor’s/University degree or equivalent experience.
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
Equities Etrading High Touch Support Lead - EMEA - Vice President employer: Citigroup, Inc.
Citi is an exceptional employer that fosters a dynamic work culture in the heart of London, offering employees the chance to engage directly with traders and technology experts in the fast-paced world of equities trading. With a strong emphasis on professional development, employees benefit from extensive training opportunities and the chance to build domain expertise while working on critical business and technology issues. The collaborative environment encourages innovation and growth, making it an ideal place for motivated IT professionals seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Equities Etrading High Touch Support Lead - EMEA - Vice President
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already at Citi. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Brush up on your technical skills! Make sure you're comfortable with Unix, Python, and FIX protocol. Being able to talk shop will impress the hiring team.
✨Tip Number 3
Prepare for the interview by practising common scenarios you might face on the trading floor. Think about how you'd handle real-time issues and communicate effectively with traders.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team.
We think you need these skills to ace Equities Etrading High Touch Support Lead - EMEA - Vice President
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role. Highlight your experience in Front Office Application Support and any relevant programming languages like Python or SQL. We want to see how your skills match what we're looking for!
Showcase Your Communication Skills:Since you'll be dealing with various stakeholders, it's crucial to demonstrate your clear and concise communication skills. Use examples in your application that show how you've effectively communicated technical issues to non-technical teams.
Highlight Problem-Solving Experience:We love candidates who can tackle challenges head-on! Include specific instances where you've managed production issues or improved operational resilience. This will show us you're ready for the fast-paced environment of trading support.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Citi.
How to prepare for a job interview at Citigroup, Inc.
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially in Unix environments and programming languages like Python, Bash, SQL, K+, and Perl. Be ready to discuss how you've used these in previous roles, as well as your experience with FIX protocol.
✨Understand the Equities Market
Familiarise yourself with the equities market and trade lifecycle. Being able to speak confidently about market trends and trading strategies will show that you're not just technically savvy but also understand the business side of things.
✨Communicate Clearly
Since you'll be liaising with various teams, practice articulating complex technical concepts in simple terms. Prepare examples of how you've effectively communicated with traders, developers, and other stakeholders in the past.
✨Show Problem-Solving Skills
Be ready to discuss specific instances where you've managed production issues or implemented solutions. Highlight your experience with problem management and issue tracking, and how you prioritised tasks to ensure operational resilience.
