At a Glance
- Tasks: Provide L1/L2 support for Commodities trading platforms and troubleshoot complex issues.
- Company: Join Citi, a leader in global finance and technology innovation.
- Benefits: Enjoy competitive salary, 27 days leave, private medical care, and hybrid work options.
- Other info: Dynamic environment with mentorship, continuous learning, and excellent career growth opportunities.
- Why this job: Shape the future of finance while solving real-world challenges that impact millions.
- Qualifications: Experience with trading platforms, SQL proficiency, and strong analytical skills required.
The predicted salary is between 60000 - 80000 £ per year.
Engineer the future of global finance. At Citi, our Tech team doesn’t just support finance – we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter and teams where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech.
We are seeking a highly motivated and experienced Assistant Vice President (C12) Application Support Analyst to join our global dynamic team. The successful candidate will be responsible for providing L1/L2 technical support for our Commodities trading platform, with a primary focus on the Openlink and Risk Management applications. This role requires understanding of the Commodities asset class, exceptional technical troubleshooting skills, and a commitment to providing excellent customer service to our Sales and Trading business users.
What will you do:
- Provide timely and effective L1/L2 technical support for the Commodities trading platform, including the Openlink application and its ecosystem.
- Drive the investigation, diagnosis, and resolution of highly complex application and system issues, ensuring minimal disruption to business operations.
- Monitor system health and performance, proactively identifying and addressing potential issues before they impact users.
- Support global critical front office risk batches and end-of-day batch processing.
- Collaborate closely with traders, business analysts, developers, and infrastructure teams to resolve incidents and implement solutions.
- Manage the incident lifecycle, from initial report to resolution, including root cause analysis and post-mortem reviews.
- Participate in a rotational on-call schedule to support weekend and bank holiday coverage.
- Develop and maintain comprehensive support documentation, including knowledgebase articles and runbooks.
- Assist with the planning and execution of application deployments, upgrades, and disaster recovery tests.
- Identify opportunities for process improvements and automation to enhance system stability and support efficiency.
Key Skills and Experience – Required:
- Previous experience working directly with traders and front office teams, preferably the Commodities asset class, including physical and financial products (e.g., oil, natural gas, power, metals, agriculture) and knowledge supporting the Openlink application.
- A strong understanding of risk and pnl and supporting risk management platforms.
- Proficiency in SQL and experience working with relational databases such as Oracle or SQL Server.
- Scripting skills in languages such as Python, Juniper Notebooks, or shell scripting for automation and troubleshooting.
- Strong analytical, problem-solving, and critical-thinking skills.
- Excellent verbal and written communication skills, with the ability to articulate technical issues to both technical and non-technical audiences.
- Ability to perform effectively in a high-pressure, fast-paced trading environment.
- Experience with enterprise monitoring tools like ITRS Geneos, Splunk, Grafana, or similar.
- Familiarity with the ITIL framework and best practices for incident, problem, and change management.
What we’ll provide you:
- 27 days annual leave (plus bank holidays)
- A discretional annual performance related bonus
- Private Medical Care & Life Insurance
- Employee Assistance Program
- Pension Plan
- Paid Parental Leave
- Special discounts for employees, family, and friends
- Access to an array of learning and development resources
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.
Commodities Technical - Application Support Analyst - Assistant Vice President employer: Citigroup, Inc.
Citi is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation and collaboration are at the forefront of redefining global finance. With a commitment to employee growth through mentorship and continuous learning, you will enjoy a competitive salary, generous benefits including 27 days of annual leave, and the flexibility of a hybrid working model. Join us in a role that not only supports the Commodities trading platform but also empowers you to make a meaningful impact on economies worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Commodities Technical - Application Support Analyst - Assistant Vice President
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We think you need these skills to ace Commodities Technical - Application Support Analyst - Assistant Vice President
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