Commercial Bank Relationship Associate (Non-Banking Financial Institutions)

Citi Commercial Bank UK’s Non-Bank Financial Institution (NBFI) team covers UK-headquartered Mid-Market financial Institutions such as asset managers, insurance firms, broker-dealers and specialty lenders. The Relationship Associate position is a critical role providing direct support to Relationship Managers in managing banking needs of NBFI clients, deepening client relationships and supporting the acquisition and onboarding of new clients across the UK sector. This role is a key contact for NBFI clients providing day to day support for all their banking needs.

Key Skills & Responsibilities:

• Work closely with Relationship Managers to provide a ‘client first’ approach and help to deliver outstanding day to day banking and operational support to NBFI clients.
• Effectively collates client information and anticipates bankers' needs to support productive client and prospect discussions.
• Confidently represents Banking coverage during client meetings.
• Supports the engagement and introduction of local coverage teams; assists clients when navigating extensive Citi network, engaging appropriate local coverage and product and service support and delivery.
• Builds relationships across the Citi network and operational teams, becoming a key contact for client requests, internal requests/escalation and resolution.
• Work collaboratively with internal stakeholders across Citi to share best practices across teams in order to deliver ‘best in class’ relationship management to new and existing clients.
• Strong understanding of Commercial Banking processes and solutions, including Transactional Banking, FX, Trade, Treasury, Working Capital and Lending products.
• Able to identify and further cross sell across the Citi product suite.
• Manage existing portfolio of key client relationships for transaction level support.
• Close coordination with Product partners, Transaction Management, Credit Risk Management Services (CRMS) and the Documentation Unit (DCU) for credit line set up and availment, ensuring that approvals obtained are in line with requirements under the Risk Policy and ensure timely resolution of data exceptions (facility excess or unmatched transactions).
• Primary point of contact for client onboarding, working on customer due diligence, internal system set up and record creation for both new, existing and prospective clients.
• Liaise both with the client and internal KYC / AML teams to handle requests and documentation related to client on-boarding.
• Close interaction with operational teams throughout the KYC renewal process.
• Ensure sufficient controls are in place for all new and existing clients, through the established KYC / AML process and lead any control or remediation requirements.
• Efficiently navigates internal systems and applications in order to obtain, store and manage data in relation to credit, KYC, account management and client reporting.
• Viewed by client as key relationship person for routine banking queries, documentation requirements, problem escalation and identification of solutions to client issues.
• Plays a key role in driving customer satisfaction.
• Independently monitor service escalations and where appropriate resolves or engages senior support on issues.
• Demonstrates the ability to adapt and moderate communication style to effectively coordinate Bankers, Product, Commercial Lending Management, Operations and Global Network partners involved in the client portfolio; viewed internally as a client owner responsible for deal entry through Salesforce/CRM and initiating CRM workflow for account opening and other Treasury & Trade Solution (TTS) products.
• Take ownership of all documentation related queries and wider implementation during onboarding phase.
• Assist Industry Lead and full team in the coordination of ad-hoc regulatory/data review exercises, making the necessary system adjustments where appropriate, and materials for internal meetings.

Knowledge/Experience:

• Previous experience working within Banking.
• Previous experience in a client facing role.
• Knowledge of general banking processes, onboarding processes and cash management & liquidity.

Skills & Competencies:

• Relationship skills with the ability to build and maintain an effective network across the broader Citi organization.
• Strong organisational skills with the ability to multi-task; project management experience helpful.
• Build strong client relationships to become primary client contact for standard requests.
• Effective collaboration across the organization within CCB and across Citi broadly.
• Proficiency with Microsoft and CRM applications.
• Understanding of product implementation and client onboarding process advantageous.

Education:

Educated to degree level or equivalent. Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.