At a Glance
- Tasks: Build relationships and support clients in a dynamic banking environment.
- Company: Join a leading UK commercial bank with a focus on innovation.
- Benefits: Competitive salary, career development, and a vibrant work culture.
- Other info: Opportunity for growth in a collaborative and supportive team.
- Why this job: Make a real impact by enhancing client experiences and driving solutions.
- Qualifications: Banking experience and strong communication skills are essential.
The predicted salary is between 50000 - 70000 £ per year.
Responsibilities:
- Build relationships with Citi network and operational teams, becoming a key contact for client requests, internal escalations, and resolution.
- Support the Senior Relationship Manager in managing the assigned portfolio of clients.
- Work closely with Senior Relationship Managers to provide a Client First approach, delivering outstanding day‑to‑day banking and operational support to Mid‑Market clients.
- Call on clients to maximize the One Citi client experience, proactively leveraging Citi’s market‑leading insights, global network, and solutions.
- Monitor and support product implementation processes, client onboarding, and manage the sales CRM platform.
- Liaise with the Relationship Associate to ensure adherence to global KYC (Know Your Customer) standards during onboarding and ongoing compliance deliverables.
- Develop and maintain strong ties with Commercial Banking teams worldwide, collaborating with product and risk teams.
- Assist Senior Relationship Managers in analysing client relationships, risks, and opportunities, supporting credit application write‑ups, financial spreading, deal structuring, returns calculation, documentation review, and preparation; administer credit relationships in line with policies and processes.
- Understand key commercial banking processes and solutions, including Transactional Banking, FX, Trade, Treasury, Working Capital, and Lending.
- Support Senior Relationship Managers on solution assessment, pitch‑book preparation, and new client acquisition.
- Collaborate with key internal stakeholders to deliver best‑in‑class relationship management to existing and new clients.
- Appropriately assess risk in business decisions, ensuring compliance with applicable laws, policies, regulations, and fiduciary responsibilities.
Certification & Compliance:
- Role is subject to FCA & PRA Certification Regime as a Certified Role. Employees must be assessed as Fit and Proper, considering honesty, integrity, financial soundness, competence, and capability.
- Assessment includes interviews, self‑disclosures, criminal record checks, reference checks, credit checks, and other background screening.
- Employees must not perform a Certified Role without first being certified as Fit and Proper.
Qualifications:
- Previous banking experience.
- Experience in Commercial/Corporate banking is desirable.
- Experience in a client relationship or client‑facing role.
- Strong sales, presentation, and communication skills with a focus on first‑class service quality.
- Analytical and credit skills.
- High level of self‑motivation.
- Knowledge of general banking processes and commercial banking solutions.
- Ability to build and develop strong client relationships.
- Effective collaboration skills with Senior Relationship Managers and Commercial Banking partners.
- Analytical and problem‑solving skills.
- Proficiency with Microsoft Office and CRM applications.
Education:
- Bachelor’s or university degree, or equivalent experience.
UK Commercial Bank - Digital, Technology & Communications Associate (AVP) in City of Westminster employer: Citigroup, Inc.
Citi is an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation in the heart of the UK. With a strong commitment to employee growth, we provide extensive training and development opportunities, ensuring our team members thrive in their careers while delivering top-notch service to our Mid-Market clients. Our inclusive culture, combined with access to a global network and market-leading insights, makes Citi a rewarding place to build a meaningful career in commercial banking.
StudySmarter Expert Advice🤫
We think this is how you could land UK Commercial Bank - Digital, Technology & Communications Associate (AVP) in City of Westminster
✨Network Like a Pro
Get out there and connect with people in the industry! Attend networking events, join online forums, and don’t be shy about reaching out to folks on LinkedIn. Building relationships can open doors that you didn’t even know existed.
✨Ace the Informational Interview
Set up informal chats with professionals in your desired field. This isn’t just about asking for a job; it’s about learning from their experiences and getting insider tips. Plus, it shows your genuine interest in the role and company!
✨Showcase Your Skills
When you get the chance to meet potential employers, make sure to highlight your relevant skills and experiences. Use specific examples that relate to the job description, especially around client relationship management and banking processes.
✨Apply Through Our Website
Don’t forget to apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and really interested in joining our team.
We think you need these skills to ace UK Commercial Bank - Digital, Technology & Communications Associate (AVP) in City of Westminster
Some tips for your application 🫡
Know Your Audience:Before you start writing, take a moment to understand who you're addressing. Tailor your application to reflect the values and language used in the job description. This shows us that you’re genuinely interested in the role and have done your homework!
Showcase Relevant Experience:Highlight your previous banking experience and any client-facing roles you've had. We want to see how your background aligns with the responsibilities listed, so don’t be shy about sharing specific examples that demonstrate your skills and achievements.
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read. Remember, we appreciate clarity and directness, especially when it comes to your qualifications and experiences.
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we stand for!
How to prepare for a job interview at Citigroup, Inc.
✨Know Your Banking Basics
Make sure you brush up on your knowledge of commercial banking processes and solutions. Understand key areas like Transactional Banking, FX, Trade, and Lending. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Relationship Skills
Since building strong client relationships is crucial, prepare examples from your past experiences where you've successfully managed client interactions. Highlight how you’ve resolved issues or improved client satisfaction, as this aligns perfectly with the Client First approach they’re looking for.
✨Be Ready to Discuss Compliance
Familiarise yourself with KYC standards and compliance regulations. Be prepared to discuss how you’ve adhered to these in previous roles. This shows that you understand the importance of compliance in banking and can navigate these requirements effectively.
✨Prepare for Analytical Questions
Expect questions that assess your analytical and problem-solving skills. Think of scenarios where you’ve had to analyse client relationships or risks. Practising how to articulate your thought process will demonstrate your capability to support Senior Relationship Managers effectively.
