This is a critical Product Management role working directly with the Global Head of Transfer Agency & Collective Investment Schemes (CIS), with a focus on transforming our CIS business in NAM/Latam and globally. The Product Manager will manage a broad range of responsibilities, including client product requirements, new business development, contribution to the design and evolution of the platform and services, and will work closely with client organisations, technology, data and other stakeholders globally. The role involves leading both product strategies and tactical deliverables throughout the product life cycle to ensure agile execution, client satisfaction, compliance with regulations, and business risk management, while driving continued growth.
Responsibilities
- Lead Target Operating Model design by partnering with Client Organisation, Operations and Technology to drive the design and implementation of the Global Target Operating Model for CIS, including specific NAM and Latam requirements.
- Develop and manage strategic program roadmap for assigned regions by creating and implementing roadmaps that consider client experience, financial performance, risk, and scalability.
- Supervise day-to-day product management for core products across product delivery, client experience, commercial negotiations, and remove obstacles to achieve business results.
- Partner with client organisations to drive client value propositions, positioning, segmentation, pricing, targeting, channel strategies, and competitive differentiation to achieve preferred status as a partner to Citi clients.
- Develop plans and execute functional strategies for a country, multiple countries, region, or business requiring coordination and integration across units, as well as provide input into strategic decisions affecting the job family or function within a region or business.
- Manage client and competitor market research, develop product innovation roadmap, and address fundamental trials of product commoditization to create an advanced set of solutions.
- Ensure governance and compliance by partnering with Risk & Control teams to establish appropriate governance for product capabilities, design, and technology changes.
- Drive towards achievement of acquisition targets, product financial performance, revenue performance, and expense management goals, and oversee identification and execution of opportunities and gaps in business plans.
- Lead innovation by working with external partners to develop products, manage ongoing relationships, exercise control over resources, policy formation, and planning, and prepare agreements.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment, and managing and reporting control issues with transparency.
Qualifications
- Degree in Business Administration, Finance, specialised analytics or a related discipline.
- Extensive industry experience in investment funds product creation and/or distribution, with EU‑US cross‑border experience and global awareness, and preferably platform building experience.
- Demonstrated experience in business process and technology architecture engineering/implementations, particularly in Financial Services solutions.
- Understanding of emerging products and required capabilities, including digital assets, crypto currencies, and tokenization.
- Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements.
- Disciplined and comfortable with ambiguity, with the maturity to interact and influence effectively across multiple levels in a global organisation.
- Exceptional communication and presentation skills, capable of clearly articulating a long‑term vision to clients and across the company.
- Demonstrated strategic, analytical, and problem‑solving abilities.
- Ability to work in a team‑oriented environment.
Benefits
- Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure.
- A discretionary annual performance‑related bonus.
- Private medical insurance packages to suit your personal circumstances.
- Employee Assistance Program.
- Pension Plan.
- Paid Parental Leave.
- Special discounts for employees, family, and friends.
- Access to an array of learning and development resources.
