FDC Operational Client Relationship Manager (Assistant Vice President) in City of Westminster

The FDC Operational Client Relationship Manager is responsible for managing a portfolio of existing platinum and strategic ETD and OTC clients, delivering exceptional client service while strengthening long‑term relationships. This role requires a strong balance between operational oversight and client engagement, ensuring that Citi's standards and obligations are consistently met across global markets and regulatory frameworks.

What you’ll do:

• Serve as the principal operational contact for a portfolio of ETD and OTC Platinum clients, delivering client service excellence and maintaining strong, trusted relationships.
• Act as a subject matter expert (SME) across global ETD markets and OTC clearing houses, with extensive knowledge of principal products, market practices, regulatory requirements, and additional asset classes such as equities, FX, repo, fixed income, physical commodities, and Prime Brokerage.
• Manage the diverse needs of clients including commodity firms, banks, pension funds, asset managers, and hedge funds, providing tailored relationship management to ensure successful outcomes for client requirements.
• Oversee clients’ operational processes and trade life cycles, coordinating across internal teams (cash & collateral, trade, deliveries, fees, etc.) to ensure they meet Citi’s SLAs and also the client expectations.
• Monitor client activity to ensure compliance with commercial, regulatory, and risk requirements across EMEA, NAM, and APAC regions, leveraging Citi systems and required market knowledge.
• Lead post‑trade issue resolution and risk event management as the primary escalation point, ensuring timely client communication, internal escalation, and delivery of tactical/strategic remediation plans.
• Conduct detailed trend and root‑cause analysis to identify process inefficiencies, partnering with technology teams to deliver operational efficiency solutions and business justification documentation for prioritisation.
• Plan, coordinate, and deliver client meetings (internal/external), both in‑person and remotely covering performance reviews, operational objectives, and Citi’s commercial agenda, while engaging effectively with stakeholders at all organisational levels, including c‑suite executives.
• Design and deliver product and technology training for/to clients to enhance post‑trade process understanding, improve risk‑management practices, and strengthen client‑side self‑sufficiency.
• Prepare and deliver regular reporting, metrics, and status updates to management, ensuring transparency of client activities, operational risks, and service performance.

Qualifications:

• Solid and demonstrable relevant experience in a similar role.
• Consistently demonstrates clear and concise written and verbal communication skills.
• Bachelor’s Degree, University degree, or equivalent experience.

Benefits:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure.
• Discretionary annual performance‑related bonus.
• Private medical insurance packages to suit personal circumstances.
• Employee Assistance Program.
• Pension Plan.
• Paid Parental Leave.
• Special discounts for employees, family, and friends.
• Access to an array of learning and development resources.

Alongside these benefits, Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.