This is a Global team with a follow‑the‑sun support model, so the applicant will be exposed to a wide range of applications and workflows. Middle Office sits in the Trade Flow between Front and Back Office teams. The applicant will be based in London and work alongside colleagues in Pune, Belfast and NAM. By working with existing technology and implementing AI solutions to complex queries, no day will be the same. The person will work alongside various teams and must have a full knowledge of the trade cycle.
Responsibilities
- Partner with multiple technology teams to ensure appropriate integration of functions to meet goals, identify and define necessary system enhancements, analyze existing system logic, identify problems, and recommend and implement solutions.
- Act as a hands‑on Technical SME responsible for driving production incident resolution and implementing preventative measures to avoid technical reoccurrences.
- Collaborate with Development and Infrastructure teams to ensure appropriate integration of functions to meet goals.
- Work closely with Product Owners, Business Analysts and Systems Analysts to determine and document systems impacts and support requirements.
- Act as an advisor or coach to new or junior‑level analysts and allocate work accordingly.
- Participate in a weekend support rotation schedule.
Qualifications
- Experience in Middle Office application support or similar.
- Understanding of trade settlement workflows.
- Advanced execution capabilities and the ability to adjust quickly to changes and re‑prioritization.
- Effective written and verbal communication, including the ability to explain technical issues in simple terms for non‑IT staff.
- Experience with Linux servers, MSSQL, Oracle, MongoDB and monitoring and observability tools.
- Knowledge/experience of problem management tools.
Benefits
- 27 days annual leave (plus bank holidays)
- A discretionary annual performance‑related bonus
- Private Medical Care & Life Insurance
- Employee Assistance Program
- Pension Plan
- Paid Parental Leave
- Special discounts for employees, family, and friends
- Access to an array of learning and development resources
Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community, and make a real impact. By joining Citi, you become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
