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For Companies At a Glance
- Tasks: Support global teams in managing Market Sales applications and provide technical assistance.
- Company: Join Citi, a leading global financial institution with a mission to empower growth.
- Benefits: Enjoy 27 days annual leave, private medical care, and a hybrid working model.
- Why this job: Be at the forefront of financial services and make a real impact on client relationships.
- Qualifications: Experience in application support, SQL knowledge, and strong communication skills required.
- Other info: Dynamic work environment with opportunities for learning and career growth.
The predicted salary is between 36000 - 60000 £ per year.
Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s Market Sales Production Management Team. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
The Market Sales Application Support Senior Analyst provides technical and business support for users of Citi’s Market Sales Applications, providing L1 and L2 support across Markets, Banking and Services. The team manages the day-to-day availability of the Market Sales applications within Global Markets Production Support. Specific focus will be on the newly expanded scope for the unified client relationship management initiative.
What you’ll do
- Play a pivotal role in supporting functions across Markets, Banking, and Services globally and as part of a follow the sun support model.
- Provide direct support to Market sales users for their Account Plans, Contacts and relationship management tools.
- Develop and maintain technical support documentation.
- Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
- Review and develop application contingency planning to ensure availability to users.
- Partner with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
- Review, approve and conduct application deployment into production.
- Active involvement in and ownership of Support Project items, covering Stability, Efficiency, Capacity and resiliency initiatives.
What we’ll need from you
- Relevant experience in an application support role working with global teams.
- Understanding of SQL, Linux/Unix, Batch Scheduling and monitoring software (such as ITRS, graphana, OTEL).
- Experience with some programming languages, AI tools and willingness/ability to learn.
- Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
- Issue tracking and Incident reporting using tools.
- Ability to plan and organize workload in a high demanding environment being able to adjust quickly to changes and re-prioritization.
- Bachelor’s/University degree or equivalent experience.
What we’ll provide you
- By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:
- 27 days annual leave (plus bank holidays).
- A discretional annual performance related bonus.
- Private Medical Care & Life Insurance.
- Employee Assistance Program.
- Pension Plan.
- Paid Parental Leave.
- Special discounts for employees, family, and friends.
- Access to an array of learning and development resources.
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
Market Sales Application Support - Senior Analyst (Assistant Vice President) in Belfast employer: Citigroup Inc.
Contact Detail:
Citigroup Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Market Sales Application Support - Senior Analyst (Assistant Vice President) in Belfast
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Citi through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can explain SQL, Linux/Unix, and any relevant tools in simple terms. We want to see that you can communicate effectively with both techies and non-techies!
✨Tip Number 3
Show off your problem-solving skills during the interview. Think of examples where you've tackled issues in high-pressure situations. We love to hear how you assess risks and manage production problems!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Citi.
We think you need these skills to ace Market Sales Application Support - Senior Analyst (Assistant Vice President) in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your relevant experience in application support, especially with global teams, and don’t forget to mention your technical skills like SQL and Linux/Unix.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Market Sales Application Support role. Be sure to showcase your problem-solving skills and how you can communicate complex technical issues in simple terms.
Showcase Your Technical Skills: Since this role involves technical support, make sure to list any programming languages or AI tools you’re familiar with. If you’ve worked with monitoring software like ITRS or Grafana, definitely include that too!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Citigroup Inc.
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially SQL and Linux/Unix. Be ready to discuss how you've used these tools in past roles, as well as any programming languages you're familiar with. This will show that you can hit the ground running!
✨Communicate Clearly
Since you'll be explaining technical issues to non-IT staff, practice simplifying complex concepts. Use examples from your experience where you've successfully communicated technical information. This will demonstrate your ability to bridge the gap between tech and business.
✨Show Your Problem-Solving Skills
Prepare to discuss specific instances where you've tackled production issues or improved application support processes. Highlight your analytical skills and how you've assessed risks and impacts in previous roles. This will showcase your proactive approach to problem-solving.
✨Be Ready for Scenario Questions
Expect questions that assess your ability to handle high-pressure situations and changing priorities. Think of examples where you've had to adapt quickly and manage your workload effectively. This will illustrate your resilience and organisational skills, which are crucial for this role.
