At a Glance
- Tasks: Provide L2 support for critical applications and manage incidents in a fast-paced environment.
- Company: Join Citi, a leader in global finance and technology innovation.
- Benefits: Enjoy 27 days annual leave, private medical care, and a hybrid working model.
- Other info: Dynamic workplace with opportunities for continuous learning and career advancement.
- Why this job: Make a real impact on global finance while growing your skills with mentorship.
- Qualifications: Experience in application support, strong troubleshooting skills, and knowledge of Unix/Linux or Windows.
The predicted salary is between 55000 - 65000 £ per year.
Engine the future of global finance. At Citi, our Tech team doesn’t just support finance – we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real‑world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech.
We are seeking a high‑performing Application Support Senior Analyst to provide L2 production support for critical applications within our global environment. The role focuses on incident resolution, system monitoring, and operational stability, working closely with Tech Leads, development teams, and external vendors.
The ideal candidate will bring strong technical troubleshooting skills, operational discipline, and the ability to perform under pressure in a fast‑paced environment.
Key Responsibilities- Production Support & Incident Management
- Provide L2 support for business‑critical applications (file transfer, batch processing, payments systems)
- Actively manage P1/P2 incidents, ensuring timely resolution and escalation where required
- Participate in incident bridges and provide clear status updates
- Ensure adherence to SLA/OLA targets
- Monitoring & Operational Support
- Monitor application health and proactively identify issues
- Execute daily health checks and batch validations
- Support file transfer monitoring and reconciliation processes
- Perform initial impact assessment and recovery actions
- Problem Management & Continuous Improvement
- Support Root Cause Analysis (RCA) for incidents
- Identify and flag recurring issues to Tech Leads
- Maintain runbooks, SOPs, and knowledge base articles
- Contribute to automation and monitoring improvements
- Vendor & Stakeholder Interaction
- Coordinate with external vendors for issue resolution
- Liaise with internal technology, operations, and business teams
- Provide regular updates during incidents and service disruptions
- Change & Release Support
- Support production deployments and change activities
- Perform post-release checks and validations
- Ensure minimal disruption during releases
- Technical Skills
- Experience in Application / Production Support with strong knowledge of Unix/Linux and/or Windows environments, SQL/database querying and troubleshooting, file transfer protocols (SFTP, batch jobs), scheduling tools (Autosys, Control‑M or similar)
- Experience with monitoring tools (Splunk, AppDynamics)
- Functional Skills
- Good understanding of incident management processes (ITIL)
- Strong troubleshooting and analytical skills
- Ability to prioritize and manage multiple issues under pressure
- Effective communication and coordination skills
- Preferred
- Experience in Banking / Financial Services / Payments domain
- Exposure to high‑volume transactional systems
- ITIL Foundation certification
By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:
- 27 days annual leave (plus bank holidays)
- A discretionary annual performance‑related bonus
- Private Medical Care & Life Insurance
- Employee Assistance Program
- Pension Plan
- Paid Parental Leave
- Special discounts for employees, family, and friends
- Access to an array of learning and development resources
Citi is an equal‑opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, please review the Accessibility at Citi.
Issuer Services Application Support - Assistant Vice President in Belfast employer: Citigroup, Inc.
Citi is an exceptional employer that empowers its employees to shape the future of global finance through innovative technology and a supportive work environment. With a commitment to mentorship, continuous learning, and flexible hybrid work options, employees enjoy a competitive salary, generous annual leave, and comprehensive benefits including private medical care and a pension plan. Join a diverse team where your contributions directly impact economies and where you can thrive in a culture that values growth and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Issuer Services Application Support - Assistant Vice President in Belfast
✨Tip Number 1
Network like a pro! Reach out to folks in your desired field on LinkedIn or at industry events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Knowing what makes Citi tick will help you stand out and show you're genuinely interested in being part of the team.
✨Tip Number 3
Practice your problem-solving skills! Since the role involves incident management, think of examples where you've tackled challenges head-on. This will showcase your ability to perform under pressure.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Citi family.
We think you need these skills to ace Issuer Services Application Support - Assistant Vice President in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your technical troubleshooting skills and any experience in application support, especially in Unix/Linux or Windows environments.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about the role and how your background aligns with our needs. Mention specific projects or experiences that demonstrate your ability to handle incident management and operational stability.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and provide clear solutions under pressure, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Citigroup, Inc.
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially in Unix/Linux, SQL, and file transfer protocols. Be ready to discuss how you've used these in past roles, as well as any troubleshooting experiences you've had.
✨Understand Incident Management
Familiarise yourself with incident management processes, particularly ITIL. Be prepared to share examples of how you've managed incidents in the past, including your approach to prioritising issues and ensuring timely resolutions.
✨Showcase Your Problem-Solving Skills
Think of specific instances where you've identified recurring issues and contributed to their resolution. Highlight your analytical skills and how you've supported root cause analysis in previous roles.
✨Communicate Effectively
Strong communication is key in this role. Practice articulating your thoughts clearly and concisely, especially when discussing technical concepts. Be ready to explain how you've coordinated with teams and vendors during incidents.
