At a Glance
- Tasks: Support and enhance Futures Applications, solving real-world finance challenges.
- Company: Join Citi, a global leader in finance and technology.
- Benefits: Enjoy 27 days leave, private medical care, and a performance bonus.
- Other info: Flexible work options and a culture of continuous learning.
- Why this job: Make an impact on global finance while growing your skills.
- Qualifications: Interest in apps support and basic knowledge of financial markets.
The predicted salary is between 40000 - 50000 £ per year.
Engineer the future of global finance. At Citi, our Tech team doesn’t just support finance – we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real‑world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech.
Responsibilities
- The role provides technical and business support for users of Futures Applications.
- Utilizes a good understanding of apps support procedures and concepts, and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short‑term resolutions and work with relevant technology partners for long‑term remediation.
- Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.
- Act as a liaison between operations and finance partners, interfacing internal technology groups and vendors.
- Participate in disaster recovery testing.
- Participate in application releases, from development, testing and deployment into production.
- Perform post‑release checkouts after application releases and infrastructure updates.
- Develop and maintain technical support documentation.
- Make evaluative judgments based on analysis of factual information; resolve problems by identifying and selecting solutions.
- Cooperate with Development colleagues to prioritize bug fixes and support tooling requirements.
- Directly impact the business by ensuring the quality of work provided by self and others; impact own team and closely related work teams.
- Have the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgment and autonomy.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications
- Knowledge or interest about apps support procedures, concepts and other technical areas.
- Participation in some process improvements.
- Basic business knowledge/understanding of financial markets and products.
- Knowledge/experience of problem management tools particularly Autosys and monitoring tools.
- Evaluates (sometimes complex) situations using multiple sources of information.
- Developed communication and diplomacy skills to persuade and influence.
- Good customer service, communication and interpersonal skills.
- Good knowledge of the business and its technology strategy.
- Consistently demonstrates clear and concise written and verbal communication skills.
- Knowledge of issue tracking and reporting using tools.
- Good all‑round team member.
- Effectively share information with other support team members and with other technology teams.
- Ability to communicate appropriately to relevant stakeholder.
Education
- Bachelor’s/University degree or equivalent experience.
Benefits
- 27 days annual leave (plus bank holidays).
- A discretionary annual performance‑related bonus.
- Private medical care & life insurance.
- Employee assistance program.
- Pension plan.
- Paid parental leave.
- Special discounts for employees, family and friends.
- Access to an array of learning and development resources.
Citi is an equal‑opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Citi’s Accessibility at Citi. View Citi’s EEO policy statement and the Know Your Rights poster.
Futures Applications Support Analyst in Belfast employer: Citigroup, Inc.
Citi is an exceptional employer that empowers its employees to engineer the future of global finance through innovative technology solutions. With a strong commitment to mentorship, continuous learning, and flexible work arrangements, Citi fosters a collaborative work culture where your contributions directly impact economies and drive meaningful change. Enjoy generous benefits such as 27 days of annual leave, private medical care, and access to extensive development resources, all while being part of a diverse and inclusive team dedicated to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Futures Applications Support Analyst in Belfast
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Citi through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of financial markets and applications support. We want to see that you’re not just a tech whiz but also understand how your role fits into the bigger picture.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss past experiences where you tackled complex issues, especially in tech support. We love candidates who can think on their feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Citi.
We think you need these skills to ace Futures Applications Support Analyst in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Futures Applications Support Analyst role. Highlight any relevant technical knowledge or experience in apps support procedures, as well as your understanding of financial markets.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about redefining finance through technology. Share specific examples of how you've solved problems in the past and how you can contribute to our team at Citi.
Showcase Your Communication Skills:Since this role involves liaising between various teams, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application to reflect your ability to convey complex information effectively.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. This way, your application will be reviewed by the right people who are eager to see what you can bring to the table!
How to prepare for a job interview at Citigroup, Inc.
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of apps support procedures and concepts. Familiarise yourself with problem management tools like Autosys and monitoring tools, as these will likely come up during the interview. Being able to discuss how you've used these tools in past experiences can really set you apart.
✨Understand the Business Context
Citi is all about redefining finance, so having a basic understanding of financial markets and products is crucial. Be prepared to discuss how your role as a Futures Applications Support Analyst fits into the bigger picture of global finance and how you can contribute to achieving business goals.
✨Showcase Your Communication Skills
Since this role involves liaising between operations and finance partners, strong communication skills are a must. Practice articulating your thoughts clearly and concisely, both verbally and in writing. Think of examples where you've successfully influenced or persuaded stakeholders in previous roles.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've evaluated complex situations and resolved issues. Highlight your ability to make evaluative judgments based on factual information and how you've worked with teams to prioritise bug fixes or support tooling requirements. This will show that you can think critically and act independently.
