At a Glance
- Tasks: Support and enhance global finance applications, ensuring smooth operations and quick issue resolution.
- Company: Join Citi, a leading global financial institution redefining finance with innovative technology.
- Benefits: Enjoy competitive salary, 27 days leave, private medical care, and flexible hybrid work options.
- Other info: Dynamic workplace culture focused on continuous learning and personal growth.
- Why this job: Be part of a team that influences economies and drives innovation in the finance sector.
- Qualifications: Experience in application support, cloud servers, and strong communication skills are essential.
The predicted salary is between 60000 - 80000 £ per year.
Engineer the future of global finance. At Citi, our Tech team doesn’t just support finance – we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech.
Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving, communications and engineering skills to the Citi’s Execution Services Production Support team. By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
We are looking for a seasoned production support engineer who would be a part of global execution services support team. The person would be a part of team supporting the Custody FX product within Execution Services. The role demands engaging various stakeholders including Development and Business partners and provide level 2 support for troubleshooting production issues.
What you’ll do:
- The person would be a part of the EMEA team supporting the custody FX suite of applications. They will be engaging with the other team members from APAC and NAM region and ensure smooth handover of all the ongoing issues.
- The key responsibilities include but not limited to:
- The Application Support Senior Analyst provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
- Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
- Start of day checks, continuous monitoring, and regional handover.
- Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
- Participate in application releases, from development, testing and deployment into production.
- Day to day monitoring and observability of the applications and work to enhance them proactively or at the back of any issues.
- Should work on engineering aspect of the role to reduce the Toil in the systems, enhance observability and reporting.
- Communicating with operations, traders to troubleshoot the issues with applications and communicate effectively.
- Drive major incidents meeting, impact analysis and communications and problem management to understand the root cause.
What we’ll need from you:
- Relevant experience in an application support role, preferably in any FX suite of applications including trading, settlements.
- Hands on experience with cloud servers like ECS, AWS.
- MS SQL /Oracle Database and Windows and UNIX OS.
- Should understand how monitoring works preferably ITRS geneos and understanding of MQ or other mechanisms.
- Experience on developing automation with shell scripting/ python would be add-on.
- Well aware of ITIL principles like Incident Management, Change management, Problem management.
- Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
- Good analytical skills.
- Effectively share information with other support team members and with other technology teams.
What we’ll provide you:
- By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:
- 27 days annual leave (plus bank holidays)
- A discretionary annual performance related bonus
- Private Medical Care & Life Insurance
- Employee Assistance Program
- Pension Plan
- Paid Parental Leave
- Special discounts for employees, family, and friends
- Access to an array of learning and development resources
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.
Custody FX Production Support - Assistant Vice President in Belfast employer: Citigroup, Inc.
Citi is an exceptional employer that fosters a dynamic and inclusive work culture, offering employees the chance to be at the forefront of global finance. With a commitment to mentorship, continuous learning, and a flexible hybrid working model, employees enjoy a competitive salary, generous annual leave, and comprehensive benefits including private medical care and performance bonuses. Joining Citi means being part of a global team where your contributions directly impact economies and innovation in financial services.
StudySmarter Expert Advice🤫
We think this is how you could land Custody FX Production Support - Assistant Vice President in Belfast
✨Tap into Campus Networks
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Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
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Don’t shy away from reaching out directly to firms like Citigroup, Inc.. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Custody FX Production Support - Assistant Vice President in Belfast
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Citigroup, Inc..
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Citigroup, Inc.'s website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Citigroup, Inc.
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Citigroup, Inc..
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Citigroup, Inc. will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Citigroup, Inc. employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
