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- Tasks: Lead a tech team to ensure the stability of Citi's Instant Payments application.
- Company: Join Citi, a global leader in finance and technology.
- Benefits: Enjoy competitive salary, 27 days leave, and hybrid work options.
- Other info: Dynamic environment with mentorship and growth opportunities.
- Why this job: Make a real impact on global finance while developing your skills.
- Qualifications: Experience in application support and cloud technologies is essential.
The predicted salary is between 80000 - 100000 ÂŁ per year.
Engineer the future of global finance. At Citi, our Tech team doesn’t just support finance – we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real‑world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech.
We are seeking a technically hands‑on Application Support Manager to lead and actively participate in the production support function for Citi’s Instant Payments application. This role requires a leader capable of directly managing, troubleshooting, and developing a technical support team, ensuring the operational stability and performance of a modern, cloud‑native application deployed across both Citi’s Enterprise Cloud and Public Cloud environments. As an Application Support Manager, you will be directly involved in the day‑to‑day operational tasks, implementing and maintaining observability, resiliency and recoverability solutions, and actively collaborating with various technology teams to ensure the highest levels of application stability and performance for our Instant Payments platform. This is an opportunity to combine deep technical expertise with team leadership in a high‑visibility, high‑transaction environment.
Key Responsibilities- Hands‑On Operational Leadership: Directly manage, mentor, and develop a technical support team while actively engaging in day‑to‑day operational tasks, incident response, and problem resolution for the Instant Payments application.
- Direct Operational Management: Take direct ownership of ensuring the operational stability and performance of the Instant Payments application across diverse cloud environments (Citi’s Enterprise Cloud and Public Cloud), including active monitoring and system checks.
- Technical Implementation & Optimization: Lead the implementation, configuration, and continuous optimization of observability (monitoring, logging, tracing tools), resiliency (designing and implementing auto‑healing and retry mechanisms), and recoverability (executing disaster recovery strategies) solutions for the cloud‑native Instant Payments application. This includes writing and maintaining scripts for these functions.
- Service Level Execution & Improvement: Directly contribute to improving service levels by implementing operational efficiencies, performing incident management, problem management, and enhancing knowledge sharing practices for the Instant Payments application.
- Application Onboarding & Technical Guidance: Actively participate in defining and implementing application onboarding guidelines and standards. Provide direct technical guidance to development teams on stability and supportability improvements for the Instant Payments application.
- Incident & Problem Resolution: Lead and execute troubleshooting efforts for complex technical issues, perform in‑depth root cause analysis, and implement permanent fixes for the Instant Payments application.
- Cost Efficiency & Automation: Identify and implement opportunities for cost reduction and operational efficiencies through proactive analysis, performance tuning, and the development of automation scripts and tools. Ensure adherence to support process and tool standards.
- Technical Communication: Effectively communicate technical details, application status, operational risks, and support initiatives to product teams, development teams, and relevant stakeholders.
- Risk & Compliance: Directly ensure operational risk is managed effectively and compliance with applicable policies, rules, and regulations is maintained for the Instant Payments application support function.
- Progressive, hands‑on experience in application support, Site Reliability Engineering (SRE), or technical operations, specifically for mission‑critical, high‑volume financial applications.
- Demonstrable direct experience with cloud‑native architectures, including active configuration and management of microservices, containers (e.g., Kubernetes), and serverless technologies.
- Extensive practical experience with major Public Cloud platforms (e.g., AWS, Azure, GCP) and enterprise private cloud environments.
- Proven track record in implementing and operating comprehensive observability stacks (e.g., Prometheus, Grafana, ELK stack, Jaeger, distributed tracing).
- Deep understanding and direct application of resiliency engineering principles (e.g., circuit breakers, bulkheads, retry mechanisms) and robust disaster recovery strategies.
- Strong technical background in instant payments or real‑time financial transaction processing systems is highly desirable.
- Expertise in automation, scripting (e.g., Python, Go, Shell), and infrastructure‑as‑code principles (e.g., Terraform, CloudFormation).
- Excellent communication, interpersonal, and team leadership skills, with the ability to manage and motivate a technical team while remaining deeply technical.
- Proven ability to troubleshoot and resolve complex technical issues independently, prioritize effectively, and make sound decisions under pressure.
- Bachelor’s/University degree in Computer Science, Engineering, or a related technical field is required.
- Relevant certifications (e.g., Public Cloud Certified Solutions Architect, Certified Kubernetes Administrator) preferred.
What we’ll provide you: By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:
- 27 days annual leave (plus bank holidays)
- A discretionary annual performance‑related bonus
- Private Medical Care & Life Insurance
- Employee Assistance Program
- Pension Plan
- Paid Parental Leave
- Special discounts for employees, family, and friends
- Access to an array of learning and development resources
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.
Applications Support Manager - Vice President in Belfast employer: Citigroup, Inc.
Contact Detail:
Citigroup, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Applications Support Manager - Vice President in Belfast
✨Tip Number 1
Network like a pro! Reach out to current employees at Citi through LinkedIn or industry events. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into Citi's Instant Payments application. Understand its features and challenges, and think about how your skills can solve real-world problems. Show them you’re not just another candidate!
✨Tip Number 3
Practice your technical skills! Brush up on your knowledge of cloud-native architectures and scripting languages. You might get asked to demonstrate your expertise, so being sharp will set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Citi.
We think you need these skills to ace Applications Support Manager - Vice President in Belfast
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Application Support Manager role. Highlight your experience with cloud-native architectures and technical leadership, as these are key aspects of the job.
Showcase Your Technical Skills: Don’t hold back on showcasing your technical expertise! Mention specific tools and technologies you’ve worked with, like Kubernetes or Python scripting, to demonstrate your hands-on experience in application support.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your qualifications and achievements at a glance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining our team!
How to prepare for a job interview at Citigroup, Inc.
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around cloud-native architectures and application support. Be ready to discuss your hands-on experience with tools like Kubernetes, AWS, or Azure, as well as your understanding of observability stacks. This will show that you're not just a manager but also technically savvy.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a technical team in the past. Think about specific incidents where you managed problem resolution or improved operational efficiency. Highlight your mentoring style and how you foster a collaborative environment, as this role requires strong leadership in a high-pressure setting.
✨Showcase Problem-Solving Abilities
Be ready to tackle hypothetical scenarios during the interview. Practice articulating your thought process for troubleshooting complex issues, particularly in high-volume financial applications. This will demonstrate your analytical skills and ability to think on your feet, which are crucial for the role.
✨Communicate Clearly and Confidently
Effective communication is key, especially when discussing technical details with non-technical stakeholders. Practice explaining complex concepts in simple terms. This will not only showcase your expertise but also your ability to bridge the gap between technical and non-technical teams, which is vital for the Application Support Manager role.