At a Glance
- Tasks: Lead a multicultural team in supporting OTC Derivatives and Margin processing applications.
- Company: Join Citi, a global financial institution committed to client growth and economic progress.
- Benefits: Enjoy 27 days annual leave, private medical care, and a competitive salary.
- Other info: Hybrid working model with opportunities for professional development.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in Capital Markets and strong problem-solving abilities required.
The predicted salary is between 80000 - 100000 £ per year.
Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in technical system analysis, crisis handling, problem solving and communication skills to Citi’s Markets Operations technology support Team. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
Team/Role Overview: This exciting opportunity is responsible for leading the growing technical support team for OTC Derivatives and Margin processing applications during the EMEA business hours. The successful candidate will be responsible for ensuring end-to-end uptime of the applications in scope and facing off to the primary stakeholders in the region while managing the day-to-day work allocation of the team staff. This is an exciting opportunity to lead a multicultural team located over 2-3 locations within the region and influence the global operational effectiveness of a larger group supporting the business.
What you’ll do:
- Provide expertise in area and an advanced level of understanding of the principles of apps support.
- Formulate and define systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards, documents requirements.
- Partner with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.
- Work closely with Product Owners, Business Analysts and Systems Analysts to determine and document systems impacts and support requirements.
- Identify risks, vulnerabilities and security issues; communicate impact; propose risk mitigation options.
- Provide in-depth analysis with interpretive thinking to define problems and develop innovative solutions.
- Persuade and influence others through strong and comprehensive communication and diplomacy skills.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.
What we’ll need from you:
- Experience supporting Margin processing and/or OTC derivatives and/or Securities Settlement applications in Capital Markets.
- Hands-on leader in troubleshooting system issues, leading triage calls and root cause analysis.
- Practical problem solving and strategic thinking skills, prior experience in crisis management, user frontline support for business-critical platforms.
- Demonstrated leadership, interpersonal skills and relationship building skills.
- Service-oriented attitude, ability to work in a fast-paced environment.
- Proficient using basic technical tools and systems with respect to IT service management.
- Good interpersonal and communication skills, ability to articulate business/material impact of technical systems failures, enhancement or capability to non-technical users.
- Ability to influence/convince senior stakeholders on mandate progress updates.
What we’ll provide you:
- By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:
- 27 days annual leave (plus bank holidays)
- A discretionary annual performance related bonus
- Private Medical Care & Life Insurance
- Employee Assistance Program
- Pension Plan
- Paid Parental Leave
- Special discounts for employees, family, and friends
- Access to an array of learning and development resources
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
Application Support Lead – OTC Derivatives & Margin Technology - Vice President employer: Citigroup, Inc.
Citi is an exceptional employer that offers a dynamic and inclusive work environment, where you can thrive as part of a multicultural team dedicated to supporting OTC Derivatives and Margin processing applications. With a strong focus on employee growth, competitive benefits including 27 days of annual leave, private medical care, and a hybrid working model, Citi empowers its employees to achieve their professional goals while contributing to the success of a global financial institution.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Lead – OTC Derivatives & Margin Technology - Vice President
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and tech sectors. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by practising common questions related to application support and crisis management. We recommend doing mock interviews with friends or using online platforms to get comfortable articulating your experience and skills.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled technical issues or led teams through crises. This will demonstrate your hands-on leadership and strategic thinking abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Citi.
We think you need these skills to ace Application Support Lead – OTC Derivatives & Margin Technology - Vice President
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your technical system analysis and crisis management experience, as these are key for the Application Support Lead role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've successfully handled similar challenges in the past, especially in OTC derivatives or margin processing.
Showcase Your Communication Skills:Since this role involves influencing stakeholders and leading a multicultural team, make sure to demonstrate your strong communication skills in your application. We want to see how you articulate complex ideas clearly and effectively.
Apply Through Our Website:We encourage you to apply directly through our website. This ensures your application is received promptly and allows us to review your details efficiently. Plus, it’s the best way to stay updated on your application status!
How to prepare for a job interview at Citigroup, Inc.
✨Know Your Stuff
Make sure you brush up on your knowledge of OTC derivatives and margin processing applications. Familiarise yourself with the technical aspects and be ready to discuss how you've handled system issues in the past. This will show that you're not just a leader, but also someone who understands the nitty-gritty of the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex problems in previous roles. Think about specific situations where you led triage calls or conducted root cause analysis. Being able to articulate these experiences will demonstrate your practical problem-solving abilities and strategic thinking.
✨Communicate Like a Pro
Since this role involves influencing senior stakeholders, practice your communication skills. Be clear and concise when explaining technical issues to non-technical users. You might even want to prepare a few scenarios where you successfully communicated complex information in an easy-to-understand way.
✨Emphasise Team Leadership
As a potential leader of a multicultural team, highlight your leadership and interpersonal skills. Share examples of how you've built relationships and fostered collaboration in diverse teams. This will show that you can manage day-to-day work allocation effectively while maintaining a positive team dynamic.
