About us
Cities & Collaboration (C&Co) is a foreign direct investment and economic development consultancy that designs and delivers impact-driven programs covering the entire investment lifecycle working alongside investment promotion and economic development organisations. From strategy to training, thought leadership to sustainability; our consultancy and training programmes equip teams with the strategies, tools, and mindsets needed to mobilise foreign investors as champions of long-term growth.
The problem
Over the last five years, we have built a few websites with the help of external freelancers. However, this has proven to be somewhat challenging as each freelancer has their own approach and some of the websites have too much custom coding, differ from each other and have been hacked or have problems with the contact forms. We use Microsoft products and occasionally require support and maintenance. In addition, we need to streamline operations in Zoho, including using AI to increase productivity. We work with part-time freelancers on projects and need to set them up with emails and licences, which expire once the project is finished. Essentially, this role involves providing tech support and offering advice on digital and AI transformation.
Overview of needs:
We are seeking remote tech support to strengthen our operations and activities in three areas in particular:
1) Technical Microsoft support (1 licence and then short-term adds on)
2) Website building using WordPress and Elementor, including a training portal with LearnDash and BuddyBoss, as well as our online live and on-demand courses.
3) Operations: Zoho, and discussing possible integrations and process streamlining with the help of AI.
Key responsibilities:
- Technical support for daily operations
- Oversight of technology needs with a view to creating a streamlined toolkit for solo entrepreneurs working with external freelancers.
- Technical maintenance and security of online assets (websites, training portal, AI tools).
- Provide strategic insight on digital transformation
Requirements:
- Proven experience in the field of expertise.
- Familiarity with working with SMEs and solo entrepreneurs.
- Strong organisational skills and attention to detail.
- Ability to work independently in a remote, flexible environment.
- As with any entrepreneur, we bootstrap.
- Glass half-full attitude, adaptable and a proactive mindset.
- A freelancer/agency with other commitments, looking to add an additional client to their client portfolio is a plus.
This role would suit freelancers interested in one area only, groups of freelancers working together to cover all three areas, or small agencies covering the whole set. We are happy to work with a ticket system if required.
Interested? Please write cover letter indicating the area of expertise and why you should be my tech-guy or tech-girl.
Tech Support for solo entrepreneur in London employer: Cities & Collaboration Careers
At Cities & Collaboration, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. Our Business Development Associate role offers not only the chance to engage in meaningful projects that drive economic development but also provides ample opportunities for professional growth and collaboration with industry experts. With a focus on innovation and a supportive environment, we empower our employees to thrive while making a tangible impact in the field of foreign direct investment.
Contact Details:
Cities & Collaboration Careers Recruitment Team
