UK Global Network Banking - Client Manager Associate (AVP)

The Client Manager is a client facing banker responsible for a seamless execution on onboarding and implementation, service coordination and credit management. This position acts as a central point of contact for clients and internal partners, ensuring operational efficiency and effective relationship support.

Responsibilities:

• Relationship & Origination Support
  • Maintain professional relationships with client representatives.
  • Understand client drivers and support Subsidiary Account Managers, Regional Account Managers (RAMs) and Parent Account Managers (PAMs), as applicable, in origination activities.
  • Independently identify and originate low-complexity opportunities.
  • Actively contribute to business campaigns, including account planning, wallet sizing, and corridor or product initiatives.
  • Filter, prioritize and validate potentially complex and dynamic material from multiple sources.
  • Assist with coaching and training of new staff, as needed.
• Credit Management
  • Manage credit requests in close coordination with various internal teams.
  • Monitor credit lines and escalate exceptions.
• Onboarding & Implementation
  • Own the end-to-end client onboarding experience, from initiating CRM requests to post-implementation follow-up.
  • Oversee client documentation and facilitate client training to ensure a smooth transition.
• Service Coordination
  • Serve as the primary point of contact for managing and resolving client escalations.
  • Facilitate day-to-day operational flows and track client feedback.
• KYC Ownership
  • Act as the designated KYC (Know Your Customer) owner for a portfolio of clients.
  • Take responsibility for completing and maintaining accurate client profiles.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Experience: Previous substantial experience in client management or a related role within the financial services industry.
• Technical Skills: Strong product knowledge and understanding of operational processes and KYC/AML regulatory requirements.
• Organizational Skills: Excellent organizational and time-management skills with the ability to manage multiple priorities and stakeholders simultaneously.
• Problem-Solving: Proven ability to resolve client issues, manage escalations, and improve processes.
• Interpersonal Skills: Strong communication and interpersonal skills, with a commitment to delivering a high level of client service and ability to develop and maintain strong client relationships. Proven planning, negotiation and analytical skills.
• Attention to Detail: High level of accuracy and attention to detail in all aspects of work.

Education:

• Bachelor's/University degree or equivalent experience.

“Candidates applying for this role must be aware that it is a Certified Role, subject to the FCA and PRA Certification Regime. The Certification Regime is one element of the Individual Accountability Regime which came into effect on 7 March 2016. Under the Certification Regime, Citi UK regulated entities (Citi entities) must ensure that employees working in certain roles categorised as specified significant harm functions (Certified Roles) are assessed as fit and proper to carry out their role. Under the guidance provided by the FCA and PRA, firms should have regard to the following when assessing fitness and propriety: • Honesty, integrity and reputation • Financial soundness • Competence and capability In order to comply with the requirements of the Certification Regime, Citi entities must take reasonable care to ensure that an employee does not perform a Certified Role without first being certified as Fit and Proper. For this reason, you will be assessed for this role against the Fit and Proper requirements, as described above. This assessment will be carried out through extensive interviews, self-disclosures, permitted criminal record checks, regulated reference checks, credit checks and other background screening checks.”