Treasury & Liquidity Operations Group Manager

Citi’s COO Corporate Shared Services organization is seeking a dynamic and transformational leader for the newly created role of Treasury & Liquidity Operations Group Manager. This Managing Director position will hold single-threaded accountability for overseeing and leading critical, global organizations: Cash Management and Bank Network Management.

This senior leader will be responsible for setting the strategic vision for Citi’s enterprise-wide cash operations, driving the execution of a unified Target Operating Model (TOM), and embedding modern technologies, including Artificial Intelligence (AI), to create a best-in-class, efficient, and resilient function. The role requires a strategic thinker with a proven track record of leading large-scale operational teams, driving significant change, and managing complex global stakeholder relationships.

• Strategic Vision and Leadership: Define and execute a comprehensive, forward-looking strategy for the integrated Treasury and Liquidity Operations function, ensuring alignment with Citi’s broader business objectives. Lead a global organization comprised of the Cash Management Operations (CMO) and Bank Network Management (BNM) teams, fostering a culture of excellence, innovation, and continuous improvement. Provide senior leadership, mentorship, and career development to the leaders of the organization and their respective teams.
• Transformation and Target Operating Model (TOM) Execution: Own the design, socialization, and execution of a cohesive Target Operating Model (TOM) that unifies processes, platforms, and people. Identify and drive large-scale operational and process enhancements to increase capital and operational efficiency, improve client experience, reduce risk, and ensure scalability. Champion the use of data-driven insights to identify re-engineering opportunities and measure the impact of transformational initiatives.
• Innovation and Technology Integration: Act as the senior champion for leveraging emerging technologies, particularly Artificial Intelligence (AI) to revolutionize cash operations. Spearhead initiatives to automate manual processes, enhance predictive analytics for cash forecasting, optimize payment routing, and improve anomaly detection. Partner with Technology and other stakeholders to develop and deploy next-generation tools and platforms that support the strategic objectives of the function.
• Risk, Control, and Network Management: Ensure a robust, proactive risk and control framework is embedded across the end-to-end cash lifecycle, adhering to all regulatory requirements and internal policies, enhancing the safety and soundness of our intraday liquidity management processes. Serve as the senior point of escalation for all risk matters within the function and act as the primary interface for Internal Audit and external regulators. Provide strategic oversight of Bank Network Management, optimizing Citi's global network of correspondent banks to enhance service quality, manage risk, and reduce cost.
• Stakeholder Management and Governance: Build and maintain strong, collaborative relationships with senior stakeholders across Treasury/Finance, Services, Markets, Technology and other key business partners to ensure alignment and seamless delivery of services. Represent Citi’s Treasury & Liquidity Operations in industry forums being key thought leader in the market. Represent Treasury & Liquidity Operations in senior governance forums, providing clear updates on performance, transformation initiatives, and the overall control environment. Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets.

• 15+ years of extensive, senior-level experience in Transaction Banking, Cash Management, or large-scale Financial Services Operations.
• Proven track record of leading and transforming large, global, and complex operational teams within a matrixed organization.
• Demonstrated, hands-on experience in designing and successfully implementing enterprise-level Target Operating Models (TOMs).
• Strong knowledge of and practical experience in applying AI, machine learning, and other emerging technologies to solve real-world operational challenges.
• Deep understanding of the global cash management landscape, including payments, liquidity, and correspondent banking.
• Exceptional leadership skills with a history of developing and retaining top talent.
• Proven ability to influence, negotiate, and drive change at the most senior levels of an organization.
• Strategic and forward-thinking mindset with the ability to translate vision into actionable execution plans.
• Unwavering commitment to a best-in-class risk and control environment.
• Bachelor's degree required; MBA or master's preferred.